Operational Support Lead

Nacap; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Parental leave benefits

Discounts program

Career growth opportunities

Flexibility and wellbeing

Novated leasing

Free onsite parking

Modern workspace

Outstanding company culture

Job summary

Nacap is seeking an experienced Operational Support Lead to join our Eight-Mile Plains, Brisbane team. You will steer workforce onboarding, mobilisation readiness and compliance across large PNG projects, ensuring data integrity and continuous improvement in administration systems.

You will lead a high-volume workforce function, engage stakeholders, manage cost and risk, and deliver actionable workforce insights for project delivery and planning.

Qualifications

• Tertiary qualifications or equivalent in Business Administration, HR, or related discipline.
• Significant relevant industry experience may be considered in lieu of formal qualifications.

Responsibilities

• Lead, develop and manage the Operational Support function across PNG projects.
• Provide leadership and escalation support to Operational Support personnel and stakeholders.
• Ensure compliance with employment, industrial relations, immigration and workforce-related legislation and policies.
• Oversee onboarding, mobilisation processes and payroll/compliance documentation.
• Maintain project administration systems, templates, and controls for onboarding and mobilisation.
• Collaborate with Work Permit/Immigration and Travel teams to ensure compliance and readiness.
• Produce regular workforce reports and insights to support tender submissions and planning.

Education

Tertiary qualifications or equivalent in Business Administration, Human Resources, or related discipline

Tools

Microsoft 365 suite

Job description

Nacap is a multi-disciplinary constructor of energy infrastructure that continues to diversify to support Australia’s energy transition. Our purpose is to build energy infrastructure for a better future. We foster a diverse and inclusive workplace where everyone is encouraged to be their authentic selves.

With continued growth and a strong pipeline of newly awarded projects, we are seeking an experienced Operational Support Lead to join our team based in Eight-Mile Plains, Brisbane.

Reporting to the Operational Support Manager, you will play a critical role in leading workforce onboarding, offboarding, mobilisation readiness, medical and work rights compliance, workforce administration, and operational support systems across complex, high-volume construction projects in Papua New Guinea (PNG).

This role is responsible for maintaining workforce continuity, minimising mobilisation risks, ensuring workforce data integrity, and driving continuous improvement across workforce administration, mobilisation, and compliance functions. Through effective leadership, reporting, and stakeholder engagement, you will contribute directly to project delivery, organisational performance, and workforce readiness.

This is an excellent opportunity to join a growing organisation and make a meaningful contribution to the successful delivery of major projects across PNG.

What You Will Do

As the successful candidate, you will play a key role in the efficient delivery of workforce support services by:

Leading, developing, and managing the Operational Support function across PNG projects, ensuring professional, responsive, and customer-focused workforce support services.

Providing leadership, escalation support, guidance, and decision-making assistance to Operational Support personnel and project stakeholders.

Ensuring compliance with employment, industrial relations, immigration, and workforce-related legislation, policies, and procedures.

Overseeing workforce onboarding and mobilisation processes to ensure all requirements are completed accurately and on schedule.

Ensuring onboarding documentation captures all information required for payroll, reporting, compliance, and audit purposes.

Establishing and maintaining project administration systems, templates, procedures, and controls that support workforce onboarding and mobilisation activities.

Working closely with the Work Permit and Immigration team to ensure all compliance requirements are met before workforce deployment.

Liaising with the Travel team to ensure mobilisation schedules align with workforce readiness and project requirements.

Overseeing purchase orders, reconciliations, and cost allocations associated with pre-employment medicals and onboarding services.

Acting as the primary escalation point for workforce administration, mobilisation, onboarding, and compliance-related matters.

Monitoring medical and onboarding expenditure, identifying cost risks and opportunities for process and cost optimisation.

Preparing and coordinating weekly, monthly, and ad hoc workforce reports covering onboarding, mobilisation, compliance, workforce demographics, turnover, workforce stability, national content, and workforce planning metrics.

Producing analytical reports and workforce insights to support tender submissions, resource forecasting, workforce planning, and business decision-making.

Identifying and implementing continuous improvement initiatives to enhance workforce administration, compliance, and mobilisation processes.

What You Bring

To be successful in this role, you will bring:

Tertiary qualifications, an internationally recognised diploma, or equivalent qualifications in Business Administration, Human Resources, or a related discipline; or significant relevant industry experience.

Minimum 8 to 10 years' experience in workforce coordination, operational support, HR administration, mobilisation, or similar leadership roles supporting large and complex remote projects.

Demonstrated experience working within project delivery environments involving multiple stakeholders.

Proven experience managing complex workforce compliance requirements across diverse operational environments.

Experience in EPC, EPCM, construction, infrastructure, resources, energy, oil and gas, or other major project environments.

Demonstrated success leading high-volume workforce mobilisation and administration functions.

Strong knowledge of workforce planning, onboarding, mobilisation, and employment compliance processes.

Advanced reporting, analytical, and data management capabilities.

Exceptional stakeholder engagement, communication, and problem-solving skills.

The ability to effectively manage competing priorities within fast-paced and dynamic project environments.

Intermediate to advanced Microsoft 365 skills, including Excel, Outlook, Teams, SharePoint, and Power BI.

Why Join Us?

This is an exciting opportunity to be part of a growing organisation delivering major projects across Papua New Guinea.

What’s in it for you?

AtNacap, we’re not just another construction company. Below are some of the many supports and benefits we offer:

Competitive Remuneration:We value your expertise and contribution.

Generous Leave Benefits: 16 weeks paid parental leave + superannuation, 22 days of annual leave, option to purchase additional leave, extra personal and compassionate leave, and the day off for your birthday!

Generous Employee Referral Program: Refer talent and earn a bonus.

Discounts Program: Access everyday savings at over 400 retailers.

Career Growth Opportunities:Our dynamic industry offersendless possibilities for professional development and advancement. Your growth matters to us.

Flexibility and wellbeing: We understand the importance of managing work and life.

Novated Leasing:A cost-effective way to acquire and run the car of your choice.

Free Onsite Parking: Convenience matters.

Modern Workspace: Our Office is in Eight-Mile Plains.

Outstanding Company Culture: Join a social and supportive environment.

To be eligible to apply, you must have Australian or New Zealand citizenship, permanent residency and/or unlimited working rights.

Only successful applicants are required to complete a pre-employment medical and drug & alcohol screen prior to commencement.

We encourage Papua New Guinean, Aboriginal and or Torres Strait Islanders people to apply.

Please note: Nacap does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to any Nacap employees. Should we require additional assistance we will contact our preferred agency partners.