Operational Support Assistant (515168)

Tasmania Government; City of Burnie; On-site; AUD 69,000 - 74,000; Full time

Benefits offered by this job

Salary packaging options

Fitness Passport

Professional development

Job summary

The Department of Health Tasmania is seeking an Operational Support Assistant to join Ambulance Tasmania’s North West region, based at Burnie Super Station. You will provide a broad range of administrative and operational support, including reception duties, correspondence, records management, and timesheet coordination.

Effective organisational skills, strong communication, and the ability to work both independently and with a team in a dynamic environment are essential.

Qualifications

• Experience providing administrative and clerical support in a busy office environment with accuracy.
• Strong organisational skills with the ability to prioritise, use initiative and exercise sound judgement.
• Proficiency in Microsoft Office applications (Word, Excel, Teams, SharePoint) and the ability to learn new systems quickly.
• Excellent communication and interpersonal skills for work with colleagues, stakeholders and the public.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Commitment to professionalism, confidentiality, workplace safety and delivering high-quality customer service.

Responsibilities

• Provide reception duties and handle general inquiries.
• Coordinate correspondence and maintain records.
• Collate timesheets and assist with administrative tasks.
• Support operational staff to ensure smooth daily delivery of services.
• Respond to enquiries in a timely and professional manner.

Skills

Administrative support

Organisational skills

MS Office proficiency

Communication skills

Independence and teamwork

Professionalism and confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

SharePoint

Job description

About the Tasmanian State ServiceThe Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than 200...

Our dynamic Operational Support team for Ambulance Tasmania's North West region, located at the Burnie Super Station. As an Operational Support Assistant, you will collaborate closely with fellow Assistants and the Operational Support Officer. This high-performing team partners with the Regional Leadership Team and operational staff to ensure the effective delivery of Emergency Medical Services and Non-Emergency Patient Transport Services across the North West Region.

The Role

Join Ambulance Tasmania as an Operational Support Assistant and play a key role in supporting the day-to-day operations of a busy regional team. Working closely with senior staff, you will provide a broad range of administrative, clerical and operational support, including reception duties, coordinating correspondence, maintaining records, collating timesheets, and responding to enquiries. This is a varied and rewarding role where your organisational skills and ability to build positive working relationships will help ensure the smooth delivery of essential services.

You will need

• Experience providing administrative and clerical support in a busy office environment, with strong attention to detail and accuracy.
• Well-developed organisational skills and the ability to prioritise tasks, use initiative and exercise sound judgement.
• Strong computer skills, including high level of understanding of such software applications as Microsoft Office (Word, Excel, Teams, and SharePoint) and the ability to learn new systems quickly.
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, stakeholders and members of the public.
• The ability to work both independently and collaboratively as part of a team in a fast-paced environment.
• A commitment to professionalism, confidentiality, workplace safety and delivering high-quality customer service.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Multiple fixed term, casual, positions working as and when required, commencing as soon as possible for approximately 12 months.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$68,854 to $73,947 pro rata per annum + our Employer 12% superannuation contribution is on top of this amount.

Plus 25% Casual loading- Equivalent of $43.38 to $46.59 per hour

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025

Salary Packaging

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the "Carer Accredited Employer Status" providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.