Operational Leader – Victoria

The Humanity Health Group; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Leadership development

National operational support

Flexible work options

Employee benefits

Job summary

The Humanity Health Group is seeking an experienced Operational Leader to oversee Victorian aged care and NDIS services. You will lead multidisciplinary allied health teams, shape service delivery and ensure quality care across sites in Victoria.

Reporting to the National Operations leadership team, you will drive workforce planning, budgets and governance, while supporting clinical leaders and coordinating with providers, participants and families to sustain growth.

Qualifications

• Previous experience within aged care is essential.
• Leadership experience and understanding of allied health service delivery.
• NDIS experience highly regarded.
• Background in Occupational Therapy, Physiotherapy, Speech Pathology or Psychology; Exercise Physiology and Behaviour Support welcomed.

Responsibilities

• Oversee daily operations across Victorian aged care and NDIS services.
• Lead, coach and develop multidisciplinary allied health teams.
• Manage workforce planning, clinician capacity, utilisation and service demand.
• Monitor operational and financial performance, identifying opportunities for improvement.
• Support recruitment, onboarding, staff engagement and retention.
• Partner with clinical leaders to maintain service quality and governance.
• Build relationships with providers, participants, families and referrers.
• Contribute to budgets, forecasting and sustainable service growth.
• Guide teams through change and implement improvements.
• Maintain compliance with aged care and NDIS quality standards.

Skills

Leadership

Aged care experience

Stakeholder management

Budget management

Workforce planning

Change management

Governance

Education

Allied health qualifications

Job description

Operational Leader – Victoria
Allied Health | Aged Care & NDIS

• Lead multidisciplinary allied health teams across Victoria

• Oversee both Aged Care and NDIS services

• Bring your aged care experience to a role with broad operational impact

About Humanity Health Group

At Humanity Health Group, we help people achieve their goals through high-quality allied health services. Our national family of brands supports individuals, families and communities at every stage of life, while offering our people opportunities to develop and grow.

We’re looking for an experienced allied health leader to oversee our Victorian operations, with a combined focus on aged care and NDIS service delivery.

About the Role

Reporting to our National Operations leadership team, you will lead operational performance, support workforce development and drive sustainable growth across our Victorian aged care and NDIS services.

Working closely with clinical leaders, you’ll ensure services run effectively, employees feel supported and people accessing our services receive quality care. The role combines people leadership with workforce planning, financial management and continuous improvement.

This opportunity suits an experienced Operations Manager or Service Manager with demonstrated aged care experience and the ability to manage services across both aged care and the NDIS.

What You’ll Do

• Oversee daily operations across Victorian aged care and NDIS services

• Lead, coach and develop multidisciplinary allied health teams

• Manage workforce planning, clinician capacity, utilisation and service demand

• Monitor operational and financial performance, identifying opportunities for improvement

• Support recruitment, onboarding, staff engagement and retention

• Partner with clinical leaders to maintain service quality and effective clinical governance

• Build strong relationships with aged care providers, participants, families, referrers and other stakeholders

• Contribute to budgets, forecasting and sustainable service growth

• Guide teams through change and implement practical improvements

• Maintain compliance with applicable aged care and NDIS quality standards, organisational policies and service requirements

About You

Previous experience within aged care is essential, alongside leadership experience and a practical understanding of allied health service delivery. Experience within the NDIS is highly regarded.

We’re particularly interested in applicants with a background in Occupational Therapy, Physiotherapy, Speech Pathology or Psychology. We also welcome applicants from Exercise Physiology and Behaviour Support who bring the required aged care and leadership experience.

You will bring:

• Demonstrated experience delivering or managing allied health services within aged care

• Experience leading and developing multidisciplinary teams

• Strong skills in workforce planning, service delivery and operational performance

• Commercial awareness, including experience managing budgets and financial targets

• The ability to balance service quality, staff engagement and business performance

• Strong communication, stakeholder management and problem-solving skills

• A collaborative leadership style with clear expectations and accountability

• Confidence leading teams through change and supporting business growth

Relevant allied health qualifications and professional registration or accreditation, where applicable, are highly regarded.

Why Join Humanity Health Group?

• Make an impact: Shape allied health service delivery across aged care and the NDIS in Victoria.

• Receive leadership support: Work alongside experienced national operational and clinical leaders.

• Develop your career: Access leadership development, mentoring and opportunities across a national organisation.

• Enjoy flexibility: Join a supportive workplace that values work-life balance.

• Employee benefits: Access a range of benefits through Humanity Health Group.

Humanity Health Group welcomes applications from people of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse communities.