Onsite Records & Mail Services Specialist

State Government of Victoria, Australia

City of Melbourne

On-site

AUD 55,000 - 75,000

Full time

11 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

State Government of Victoria in Melbourne (CBD and Inner Metro) invites applications for a Records and Mail Support Officer. This on-site role supports the Department of Education's Records and Mail Services, with duties in mail processing, digitisation, and routine records retrieval.

You will help maintain compliance with Public Records Act 1973 and PROV standards. You will work in AKESD's Records Enquiries and Mail Services Team, delivering customer-focused service and contributing to

Qualifications

Experience in mail room operations or managing public records in a complex organisation (1+ years).
Ability to provide routine records retrieval within defined timelines.
Excellent written and verbal communication skills.
Strong customer service and stakeholder relationship-building.
Ability to work in a busy, dynamic team environment.

Responsibilities

Processing incoming mail and parcels, mail digitisation, receipt and dispatch of parcels.
Responding to routine records retrieval requests.
Providing routine records and mail services advice consistent with departmental policy and related guidelines.
Contribute to the continuous improvement of the department's records management and mail services.
Contribute to the implementation of the department's records management program and support compliance with the Public Records Act 1973 and related PROV Standards.