Records Management Adviser

Department of Education Victoria; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Department of Education Victoria in Melbourne, VIC, is seeking a Records Management Adviser for the RecordsAccessTeam. You will manage public records, provide authoritative advice, and support privacy and records governance across the department.

The role requires 2+ years of experience in complex records management, strong communication, and the ability to work onsite at 2 Treasury Place, East Melbourne. Police checks may be required.

Qualifications

• 2+ years of experience in managing public records in a complex organisation.
• Experience working in a government or large public sector environment is desirable.
• Ability to provide authoritative records management advice and handle sensitive requests.

Responsibilities

• Carry out timely records management activities in response to requests from a variety of requestors.
• Provide authoritative advice on records management requirements and processes.
• Maintain catalogues and databases of the department's records; quality assure data.
• Contribute to improving records management processes and documentation.

Skills

Records management

Public records

Customer service

Critical thinking

Stakeholder relations

Education

Public sector experience

Tools

SharePoint

Records management software

Job description

Department of Education Victoria – Melbourne VIC

The Assurance, Knowledge and Executive Services Division (AKESD) provides expert advice and support to the department through a range of portfolio, advisory and assurance services, including:

• Internal audit, VAGO audits, School Council Financial Assurance program
• Cabinet and Parliament support, including board appointments
• Freedom of Information, briefings and correspondence support
• Privacy advice and support, records and digital content management, SharePoint and copyright advice and support, mail services

The Knowledge Privacy and Records Branch within AKESD is responsible for leading the department's management of corporate knowledge, privacy, intellectual property, and records.

About the Role

The Records Management Adviser –RecordsAccessTeam is a subject matter expert in public records. This role provides efficient and appropriate access to the Department's extensive archived records collection to members of the general public as well as corporate and school staff. This role also provides timely and authoritative records management advice.

Your typical duties will include:

• Carrying out timely and high-quality records management activities in response to requests from a variety of requestors
• Providing authoritative advice on records management requirements and processes consistent with departmental policy and related guidelines
• Maintaining (and conducting quality assurance) of catalogues and databases of the department's records
• Contributing to the continuous improvement of the department's records management processes and documenting these processes

*This role can involve indirect exposure to traumatic content.

The successful candidate will:

• Thrive in a busy and dynamic team environment while applying critical thinking skills
• Be able to undertake complex records discovery within defined timelines
• Be resilient and professional handling sensitive requests relating to claims and applications from the National Redress Scheme*
• Provide excellent customer service and build strong stakeholder relationships, and have well-developed written and verbal communication skills

Qualifications and Experience

• 2+ years of experience in managing public records in complex organisation

The role is flexible but requires some onsite work, in accordance with the Department of Education Flexible Work policy. When onsite you will be based at 2 Treasury Place, East Melbourne.

Further Information

For further information pertaining to the role, please contact Akhila Kasturi, via [phone] or email **************@education.vic.gov.au. Preferred applicants may required to complete a police check and may be subject to other pre-employment checks.

Please let us know via phone or email if you require any adjustments in regards to your application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Applications close 11:59pm on Wednesday, 23rd September, 2026.