Onsite QA Specialist - Compliance & Data Integrity

Careerteam; Gympie Regional; On-site; AUD 53,000 - 56,000; Full time

Job summary

Career Team is seeking a Quality Assurance Specialist to conduct case file reviews, monitor data integrity, and ensure contract compliance across the Deep East Texas project. This role supports corrective action and contributes to a culture of continuous improvement under the Quality Assurance Manager.

Ideal candidates hold a Bachelor's degree with 2+ years in QA, ES-focused data handling, and strong attention to detail. Onsite work is required; salary ranges reflect market norms for the region.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 2+ years of experience in quality assurance, monitoring, compliance, or case management.
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements.
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills.
• Computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies.
• Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness.
• Identify deficiencies and trends, document findings, and recommend corrective action.
• Provide internal monitoring, second reviews, and oversight of program activities and requirements.
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility.
• Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers.
• Prepare and present quality assurance reports and dashboards to project leadership.
• Assist with preparation for and response to program monitoring and audits.
• Support the development and continuous improvement of policies, procedures, and quality management practices.
• Partner with the Quality Assurance Manager to address recurring issues through targeted staff training.

Skills

Quality assurance

Attention to detail

Organizational skills

Communication skills

Time management

Driver's license

Education

Bachelor's degree

Tools

MS Excel

Google Sheets

Job description

Career Team is seeking a Quality Assurance Specialist to conduct case file reviews, monitor data integrity, and ensure contract compliance across the Deep East Texas project. This role supports corrective action and contributes to a culture of continuous improvement under the Quality Assurance Manager.

Ideal candidates hold a Bachelor's degree with 2+ years in QA, ES-focused data handling, and strong attention to detail. Onsite work is required; salary ranges reflect market norms for the region.