Onsite L1 Tech Support Engineer – Critical Communications

Green Light; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Green Light in Burwood, Melbourne is seeking an L1 Technical Support Engineer to support critical communications and emergency services infrastructure across Adelaide. This is a 12‑month, fully onsite contract.

You will provide Level 1 support, perform incident triage, basic troubleshooting, and escalate as needed, while following ITIL practices. Hours start Mon–Fri, with a transition to rotating 12‑hour shifts after training, and strong customer focus is essential.

Qualifications

• Strong customer service or customer-facing support background.
• Excellent communication skills with the ability to build rapport quickly.
• Strong stakeholder engagement and customer focus.
• Fast learner who can absorb technical knowledge quickly.

Responsibilities

• Provide Level 1 support for critical operational services.
• Perform incident triage, basic troubleshooting, and escalation management.
• Support network infrastructure issues and service restoration activities.
• Follow ITIL best practices, including: Incident Management, Problem Management, Change Management.
• Maintain clear documentation and communicate effectively with internal stakeholders and customers.
• Work within a highly structured government contract environment where process adherence is essential.

Skills

Customer service

Communication

Stakeholder engagement

Fast learner

Calm under pressure

Job description

Green Light in Burwood, Melbourne is seeking an L1 Technical Support Engineer to support critical communications and emergency services infrastructure across Adelaide. This is a 12‑month, fully onsite contract.

You will provide Level 1 support, perform incident triage, basic troubleshooting, and escalate as needed, while following ITIL practices. Hours start Mon–Fri, with a transition to rotating 12‑hour shifts after training, and strong customer focus is essential.