Onsite IT Support Specialist

Epiq Systems, Inc.; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Epiq Systems, Inc. is seeking a Deskside Services Administrator to provide hands-on IT support for internal users at our Perth, Australia location.

This full-time, onsite role requires delivering timely hardware and software troubleshooting, device provisioning, and user assistance across office and remote environments. You will work with Microsoft Intune, Azure AD, M365, Autopilot, and ITSM tools, handling incidents, onboarding, and ongoing end-user experience improvements.

Qualifications

• Qualification or current study toward ICT field (preferably university level).
• Minimum 4+ years of hands-on IT support in a medium to large enterprise.
• Proven experience supporting 1000+ end users in corporate environments.
• Experience delivering onboarding and offboarding for employees.
• Hands-on experience with Microsoft Intune, Entra ID (Azure AD), Microsoft 365, Autopilot and VPN; familiarity with ITSM tools.

Responsibilities

• Provide first- and second-level IT support to internal users across all locations and remote environments.
• Diagnose, troubleshoot, and resolve hardware, software, network, OS, and application issues; aim for first-contact resolution.
• Deliver high-standard customer service while managing incidents, service requests, and escalations within SLAs.
• Log, track, and manage tickets using ITSM platforms such as ServiceNow and Jira.
• Provide remote and onsite support; install, configure, and troubleshoot devices and software.

Skills

End-user support

Customer service

Problem solving

Remote support

Communication

Education

ICT-related qualification (university level)

Tools

ServiceNow

Jira

Active Directory

Intune

Azure Entra ID

Microsoft 365

SharePoint

GoAnywhere

VPN

Job description

Epiq Systems, Inc. is seeking a Deskside Services Administrator to provide hands-on IT support for internal users at our Perth, Australia location.

This full-time, onsite role requires delivering timely hardware and software troubleshooting, device provisioning, and user assistance across office and remote environments. You will work with Microsoft Intune, Azure AD, M365, Autopilot, and ITSM tools, handling incidents, onboarding, and ongoing end-user experience improvements.