Onsite IT Support Engineer - Growth & AI Tools

Neilson Financial Services Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Neilson Financial Services Ltd is seeking a Junior IT Support Engineer to join our onsite Sydney team. You will be the face of 1st and 2nd line support, helping staff get the most from their technology in a fast-paced environment.

You will work on infrastructure projects, security initiatives and application support, with exposure beyond a traditional helpdesk. The role requires a technical mindset, problem solving and a proactive attitude toward learning and AI-driven improvements.

Qualifications

• Around 2 years’ experience in IT support, helpdesk, customer service or administration.
• Strong troubleshooting and analytical skills.
• Experience with Windows 11 and basic networking concepts along with some customised applications.
• Ability to follow processes while knowing when to escalate.
• Strong written and verbal communication skills.
• A customer-first mindset and the ability to thrive in a busy environment.
• A genuine interest in technology, AI and continuous improvement.
• Ability to work both autonomously and in a team environment.
• Certificate IV in IT or experience.

Responsibilities

• Diagnose and resolve hardware and software issues
• Build, configure and deploy laptops, workstations and software
• Manage IT support tickets across Zendesk, Slack and Shortcut
• Manage user accounts, licences, onboarding and offboarding
• Support meeting rooms, AV, office fit-outs and workplace technology
• Support and triage custom applications built in house
• Manage Microsoft 365, including Intune and Entra ID
• Assist with security alerts and infrastructure activities
• Run basic SQL queries for administration and troubleshooting
• Improve processes, procedures and knowledge resources
• Explore how AI can help us troubleshoot, automate and work smarter

Skills

Troubleshooting

Analytical skills

Customer service

Communication

AI interest

Education

Certificate IV in IT

Tools

Zendesk

Slack

Shortcut

Microsoft 365

Intune

Entra ID

SQL queries

Job description

Neilson Financial Services Ltd is seeking a Junior IT Support Engineer to join our onsite Sydney team. You will be the face of 1st and 2nd line support, helping staff get the most from their technology in a fast-paced environment.

You will work on infrastructure projects, security initiatives and application support, with exposure beyond a traditional helpdesk. The role requires a technical mindset, problem solving and a proactive attitude toward learning and AI-driven improvements.