Ongoing Support Consultant - Inclusive Employment Australia

The Salvation Army; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

9-day fortnight option

Education support

Job summary

The Salvation Army, through Employment Plus, is seeking an Ongoing Support Consultant to support Inclusive Employment Australia in the Hunter region. Based in Raymond Terrace, you’ll visit workplaces, support participants and employers, and help them secure lasting employment with a mission-driven charity.

You’ll build relationships, address barriers, monitor placements beyond 26 weeks, and strive to meet KPIs.

Qualifications

• Relevant qualifications in Employment Services, Community Services or other suitable industries is desirable.
• Previous experience in employment services including advanced barrier management, reverse marketing, placement of candidates into employment and post-placement support is highly regarded.
• Demonstrated ability to communicate through various methods with a wide variety of stakeholders.
• Ability to proactively problem solve, overcome objections, and assist in managing barriers for people living with a disability.
• Performance-focused mindset and proven experience achieving business targets and KPI's, using an analytical mindset to interpret data to achieve outcomes.
• Must hold a Driver's license as travel throughout the region will be required.

Responsibilities

• Proactively build and maintain effective relationships with participants and employers via face-to-face, phone, and on-the-job support.
• Identify barriers impacting ongoing employment and address them promptly to ensure placement is retained.
• Monitor work placements beyond 26 weeks and track monthly targets.
• Work with current and potential employers on labour needs to market participants for additional placements.
• Assist with verifying and obtaining evidence of employment, including payslips.
• Achieve or exceed all KPIs with an outcome-focused, high-performance approach.

Skills

Communication skills

Problem solving

Analytical mindset

Driver's license

Education

Qualifications in Employment Services/Community Services

Job description

Ongoing Support Consultant - Inclusive Employment Australia

Looking for more than just a job? So are we.

At Employment Plus, we know that the employment services sector can be tough - high pressure, complex demands, sometimes with little thanks. That's why we do things differently. Here, you're part of a mission that changes lives, including your own.

We are excited to be recruiting a new staff member for our IEA team in the Hunter and Lower Hunter areas to work as an Ongoing Support Consultant.

Based out of Raymond Terrace but often out and about in workplaces meeting with participants and employers, you'll join a team where respect, support and recognition are more than just words. Where you're trusted to do your best work, given space to grow, and be part of one of Australia's most trusted charities.

What makes us different?

• Purpose with Impact - every day, your work helps people build better lives
• Supportive Culture - no egos - just real people who care
• Balance Built-In - enjoy flexible hours (negotiable)
• Salary Packaging Perks - boost your take-home pay with NFP benefits

Ready to be part of a team where you're seen, heard, and valued? Let’s talk.

About the job

As an Inclusive Employment Australia Ongoing Support Consultant your responsibilities will include:

• Proactively build and maintain effective relationships with participants and employers, this will involve face to face, phone and on the job support
• Identify any barriers that may impact upon ongoing employment and address them promptly to ensure the placement is retained
• Monitor work placements for participants who have already been engaged in employment beyond 26 weeks, towards the achievement of monthly targets
• Work closely with current and potential employers on their labour needs, identifying opportunities to market participants for additional placements
• Assist with verifying and obtaining evidence of employment, including payslips
• Achieve or exceed all KPIs and apply an outcome focussed, high performance approach to the role

About you

• Relevant qualifications in areas such as Employment Services, Community Services or other suitable industries is desirable
• Previous experience in employment services including advanced barrier management, reverse marketing, placement of candidates into employment and provision of post-placement support will be highly regarded
• Demonstrated ability to communicate through various methods with a wide variety of stakeholders
• Ability to proactively problem solve, overcome objections, and assist in managing barriers that exist for people living with a disability
• Performance focused mindset and proven experience achieving business targets and KPI's, using your analytical mindset to interpret data to achieve outcome
• Must hold a Driver's license as travel throughout the region will be required

Are you ready to join a respected, values driven not-for-profit organisation, thrive in a challenging yet rewarding role, and work closely alongside people with a disability to help them build their future career? If your answer is YES!

In return, we offer

• Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)
• Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks (for full-time employees)
• Comprehensive and supportive on the job training including the opportunity to undertake tertiary education, relevant to your position
• Discounted fitness memberships, health insurance, retail discounts and more
• Attractive leave benefits with access to purchased leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos volunteering
• Access to free counselling and health & wellness initiatives, fostering a supportive and inclusive approach to your psychosocial health
• Long-term employment opportunities within the Employment Plus & the wider Salvos networks

At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role,

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.