Onboard Guest Experience Lead – Seaplane Adventures

Journey Beyond; Shire Of Broome; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts on Journey Beyond merch

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond travel

Salary sacrifice remote area benefits

Resumo da oferta

Journey Beyond is seeking a Guest Experience Officer to represent Horizontal Falls Seaplane Adventures on a seasonal pontoon assignment in WA. The role involves living 10–12 days on the Talbot Bay pontoon, followed by 3–4 days off in Broome.

Contracts run March/April to October/November 2027, with duties spanning hospitality, F&B service, housekeeping, and safety briefings. Valid First Aid/CPR and WA RSA are required.

Qualificações

• Hospitality experience or background in food handling or housekeeping is required.
• Valid First Aid, CPR and WA RSA are mandatory.
• Pre-employment drug and alcohol test is required.

Responsabilidades

• Deliver exceptional guest experience and product delivery in a fast-paced environment.
• Provide hospitality, food & beverage service and housekeeping according to standards.
• Coordinate with marine team on tour schedules and timings.
• Conduct welcome, departure and safety briefings for guests.
• Uphold responsible service of alcohol on the pontoon.
• Assist with merchandise stock on the pontoon and docking of seaplanes.
• Support safety culture by reporting hazards and incidents promptly.
• Resolve guest service issues in collaboration with the Guest Experience Manager.

Conhecimentos

Public speaking

Autonomy

Teamwork

Problem solving

Ability to work under pressure

Ferramentas

First Aid Certificate

CPR Certificate

WA RSA

Descrição da oferta de emprego

Journey Beyond is seeking a Guest Experience Officer to represent Horizontal Falls Seaplane Adventures on a seasonal pontoon assignment in WA. The role involves living 10–12 days on the Talbot Bay pontoon, followed by 3–4 days off in Broome.

Contracts run March/April to October/November 2027, with duties spanning hospitality, F&B service, housekeeping, and safety briefings. Valid First Aid/CPR and WA RSA are required.