Deckhand & Hospitality Crew - On-Water Guest Experience

Journey Beyond; Perth; Presencial; AUD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Career progression within a growing 0

Team-focused work environment

Descripción de la vacante

Captain Cook Cruises, part of Journey Beyond, is seeking Deckhands to join our on-water team for the summer season from October 2026 to May 2027. We offer both full-time and part-time opportunities, with a focus on delivering exceptional guest experiences and a strong commitment to safety.

You will support vessel operations, assist with berthing and line handling, provide friendly guest service, help with food and beverage service, and ensure daily preparation and cleanliness.

Formación

• GPH AMSA approval (Desirable).
• First Aid & CPR.
• Responsible Service of Alcohol (RSA).
• Current driver's license with regular access to a car.
• Guest service experience.
• Tourism or Hospitality industry experience (Desirable).

Responsabilidades

• Support safe and efficient vessel operations including berthing, mooring and line handling.
• Deliver exceptional guest service, ensuring guests are safe and engaged.
• Assist with food and beverage service and maintain a welcoming onboard environment.
• Complete daily vessel preparation, cleaning and restocking duties.
• Assist with basic vessel maintenance and report safety concerns.
• Promote a strong safety culture by adhering to procedures and reporting hazards.
• Collaborate with the Master and crew to deliver memorable experiences on the water.

Conocimientos

Guest service

Descripción del empleo

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Captain Cook Cruises is part of the Journey Beyond Group and has been showcasing the beauty of Perth’s iconic Swan River since 1980. As Perth’s premier cruise operator, Captain Cook Cruises offers a range of sightseeing, dining and charter experiences, connecting guests with some of Western Australia’s most celebrated waterways and destinations.

Our team are passionate about about sharing the very best of the Swan River while delivering outstanding service and memorable experiences every day.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

We are seeking Deckhands to join our on-water team for the summer season from October 2026 to May 2027, with full-time and part-time opportunities available. As the face of our operation on the water, you will play an important role in creating memorable guest experiences, combining exceptional customer service with a strong commitment to safety and teamwork. We are looking for positive, energetic individuals who take pride in their work, thrive in a team environment and are passionate about delivering outstanding experiences for every guest.

Key responsibilities will include:

• Support the safe and efficient operation of the vessel, including berthing, mooring and line handling activities.
• Deliver exceptional guest service, ensuring guests are safe, informed and enjoying their experience.
• Assist with food and beverage service and help maintain a welcoming onboard environment.
• Complete daily vessel preparation, cleaning, housekeeping and restocking duties.
• Assist with basic vessel maintenance and report any operational or safety concerns.
• Promote a strong safety culture by adhering to procedures and reporting hazards and incidents promptly.
• Work collaboratively with the Master and crew to deliver safe, seamless and memorable experiences on the water.

To be successful in this position, you will be required to hold:

• Valid General Purpose Hand (GPH - AMSA approved) - Desirable
• First Aid & CPR
• Responsible Service of Alcohol (RSA)
• Current driver's license and regualr access to a car
• Guest service experience
• Experience in the Tourism and or Hospitality Industry - Desirable

What We Offer

• Ongoing training and development opportunities
• Career progression within a growing organisation
• Supportive and team-focused work environment