On-site Lead Customer Deployment Engineer

Factory; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Factory is seeking a Forward Deployed Engineer to lead end-to-end implementations of our platform directly with customer engineering teams. You will serve as the CEO's technical lead on engagements, frequently traveling on-site to drive rapid product adoption and solve complex challenges.

You will also lead special projects that extend our product capabilities, translate customer feedback into actionable improvements, and collaborate across Product, Engineering, Sales and Operations to keep

Qualifications

• Ideal candidates will have 3-10 years of experience, preferably with a background in AI and software engineering.
• Demonstrated capability to quickly grasp new technologies and a broad tech stack.
• Excellent communication and interpersonal skills; proven stakeholder collaboration.
• Must be motivated, proactive and thrive in a fast-paced startup environment.

Responsibilities

• Lead end-to-end implementation and integration of Factory’s platform into customer environments.
• Act as the CEO's technical lead on customer engagements; travel on-site to enable rapid adoption.
• Lead special engineering projects expanding product capabilities and aligning with customer needs.
• Respond rapidly to customer needs, troubleshoot, and innovate with Factory in novel ways.
• Develop tooling and documentation to support customer growth at scale.
• Bridge between customers and internal teams; translate feedback into product improvements.
• Stay updated on latest software development practices and AI in engineering.

Skills

AI & software engineering

Technical leadership

Problem solving

Communication

Learning mindset

Job description

Factory is seeking a Forward Deployed Engineer to lead end-to-end implementations of our platform directly with customer engineering teams. You will serve as the CEO's technical lead on engagements, frequently traveling on-site to drive rapid product adoption and solve complex challenges.

You will also lead special projects that extend our product capabilities, translate customer feedback into actionable improvements, and collaborate across Product, Engineering, Sales and Operations to keep