On Campus Representative

Allianz; South Canberra; On-site; AUD 28,000 - 41,000; Part time

Job summary

Allianz Partners on the Canberra University Campus offers a casual, on-site Customer Service Representative role. You will support students, members, clients and associates with health insurance products and services while strengthening university relationships.

You will engage in customer interactions, education, orientation activities, and promotional campaigns, contributing to positive outcomes and data-driven insights in a dynamic campus environment.

Qualifications

• Previous experience in customer service, sales support or client-facing roles.
• Strong communication and interpersonal skills for diverse groups.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Deliver exceptional service to members, clients and associates on campus.
• Respond to enquiries and provide clear information on Allianz health products.
• Support clients with product education and onboarding at the university site.
• Monitor feedback and issues and escalate as appropriate.
• Assist with orientation activities and campus promotions.

Skills

Customer service

Sales support

Stakeholder engagement

Communication skills

Relationship building

Data entry and reporting

Job description

On Campus Representative

Canberra University Campus | Casual Opportunity | 8 Hours per Week (2 x 4-hour Shifts)

At Allianz Partners, we're committed to helping people live confidently through world-class health and assistance services. We are seeking an enthusiastic and customer-focused Customer Service Representative to support students, members, clients, and associates at the Canberra University Campus.

This is an excellent opportunity for someone who enjoys building relationships, delivering exceptional customer experiences, promoting valuable products and services, and working in a dynamic campus environment.

About the Role

As the Customer Service Representative, you will be the face of Allianz Partners on campus, supporting students and stakeholders with health insurance products and services while strengthening relationships across the university community. You will play a key role in customer engagement, sales support, orientation activities, stakeholder management, reporting, and market insight gathering.

Key Responsibilities

Customer Service & Support

• Deliver exceptional service to members, clients, and associates.
• Respond to enquiries and provide clear information on Allianz Partners health insurance products and services.
• Support clients with product education and onboarding.
• Monitor and elevate customer feedback, issues, and complaints as appropriate.
• Ensure accessibility to Allianz Partners services during peak periods.

Relationship Management

• Develop and maintain strong relationships with university stakeholders, including Finance, Administration, Student Support, Marketing, and Health Services teams.
• Liaise with direct billing medical providers and monitor supplies of marketing collateral and promotional materials.
• Support provider relationships and ensure awareness of customer service locations and operating times.
• Assist with activities associated with preferred provider agreements.

Campus Engagement & Sales Support

• Coordinate and support orientation and student engagement activities.
• Promote attendance at orientation events and undertake post-orientation follow-up activities.
• Assist with presentations, information sessions, and promotional campaigns.
• Work with student associations and campus groups to improve awareness and uptake of Allianz Partners products.
• Support research and identification of local promotional and engagement opportunities.

Administration & Reporting

• Maintain accurate customer records and data entry.
• Complete weekly and monthly activity reports and customer service logs.
• Provide accurate information to internal and external stakeholders to support positive customer outcomes.
• Monitor and report on competitor activity and market trends within the campus environment.

Product Knowledge

• Develop and maintain expert knowledge of Allianz Partners health insurance products and services.
• Confidently explain product features, benefits, and service provisions to customers and stakeholders.

What You'll Bring

• Previous experience in customer service, sales support, stakeholder engagement, or a client-facing role.
• Strong communication and interpersonal skills with the ability to build effective relationships across diverse groups.
• Ability to work independently while contributing positively to a broader team environment.
• Excellent problem-solving skills and sound judgement when addressing customer enquiries.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail with accurate administration, reporting, and data entry capabilities.
• Professional, confident, and customer-focused approach.
• Ability to maintain a high standard of presentation and professionalism.

Future-Focused Capabilities

We are looking for individuals who are comfortable working in an increasingly digital and customer-centric environment and who demonstrate:

• Strong digital literacy across customer management, reporting, and communication platforms.
• Learning agility and adaptability in a changing business environment.
• Curiosity and openness to leveraging new technologies and digital tools to enhance customer experiences.
• A continuous improvement mindset with the ability to identify opportunities to improve processes and service delivery.
• Confidence using customer insights and data to support informed decision-making and stakeholder engagement.

Desirable

• Experience working with international students, education providers, healthcare, insurance, banking, retail, or service-based industries.
• Additional language skills.
• Experience engaging with culturally diverse communities.
• Interest in emerging customer experience trends, technology-enabled services, and innovative ways of working.

Why Allianz Partners?

Our people are at the heart of our success. We recognise that every employee has unique ambitions and development goals, and we're committed to supporting both.

We offer:

• Professional development and learning opportunities.
• Access to digital capability and career development programs.
• A collaborative and inclusive workplace culture.
• Global career opportunities and international mobility pathways.
• Wellbeing initiatives and Work Well programs that support a healthy work-life balance.
• A supportive environment that encourages innovation, continuous learning, and personal growth.

Join Allianz Partners and help create positive experiences for students and customers while building valuable skills in a global, future-focused organisation.