On Call Incident Response Officer

Job Details; Sydney; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

Entertainment card

Paid training

Career development

Team culture

Dining discounts

Travel discounts

Retail discounts

Job summary

Lifestyle Solutions is seeking an On Call Incident Response Officer to support children and young people in Out-of-Home Care in Sydney, NSW. The role operates full-time with an 8-hour night shift from 5pm to 7am, Wednesday to Sunday.

You will deliver trauma-informed, culturally safe care, oversee on‑shift staff, promptly respond to incidents, and help maintain a safe, nurturing environment. Training and career progression opportunities are available.

Qualifications

• Diploma in community services, youth work or social work is required.
• Knowledge of trauma-informed and therapeutic care practices.
• Strong documentation and compliance capability.

Responsibilities

• Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model.
• Promote safe, nurturing, and culturally respectful environments for all individuals in our care.
• Respond promptly and effectively to any incidents that occur during shifts.
• Provide oversight, direction, and reassurance to on shift teams.
• Step in to cover staffing vacancies or emergencies when required.
• Review the care environment to maintain a clean, safe home for young people.
• Ensure rostered staff comply with WHS requirements.

Skills

Diploma in Community Services

Education

Diploma in Community Services

Job description

Support children and young people in Out-of-Home Care and drive positive outcomes by embedding trauma-informed, culturally safe practices and ensuring compliance with standards and legislation.

About the Role

The On Call Incident Response role is a full-time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am , Wednesdays to Sundays.

Why You’ll Love Working With Us

• Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
• Paid training and professional development
• Opportunities for career development and growth pathways
• Supportive and values-driven team culture
• Discounts on dining, travel, and retail

What You’ll Be Doing

• Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
• Promote safe, nurturing, and culturally respectful environments for all individuals in our care
• Respond promptly and effectively to any incidents that occur during shifts
• Provide oversight, direction, and reassurance to on shift teams
• Step in to cover staffing vacancies or emergencies when required
• Review the care environment to maintain a clean, safe home for young people
• Ensure rostered staff comply with WHS requirements

What You’ll Bring

• Minimum Diploma community services, youth work, or social work
• Knowledge of trauma-informed and therapeutic care practices
• Strong documentation and compliance capability
• Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
• Current driver’s license, reliable vehicle, and probity clearances

About Us

We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, Responsive—we foster a supportive, collaborative culture that prioritises safety, wellbeing, and positive futures.

We Celebrate Diversity

Lifestyle Solutions is an Equal Employment Opportunity (EEO) employer. We welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and culturally and linguistically diverse backgrounds.

On Call Incident Response Officer Sydney, NSW, AU