Active Incident Advisor

Lifestyle Solutions (Aust) Ltd.; Newcastle City Council; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Entertainment card

Training and development

Career growth opportunities

Team culture

Job summary

Lifestyle Solutions (Aust) Ltd. is seeking an On Call Incident Response professional for a full-time, permanent night shift role (5pm–7am) from Wednesday to Sunday.

The position is not based from home and involves visiting services to support staff in trauma-informed care. You will promote safe, nurturing environments for young people, respond to incidents during shifts, and provide oversight to on-shift teams while covering vacancies as needed.

Qualifications

• Diploma in community, youth, or social work required.
• Trauma-informed and therapeutic care practices desirable.
• Strong documentation and compliance capabilities required.

Responsibilities

• Conduct visits to services to provide support and guidance to staff in trauma informed best practice.
• Promote safe, nurturing, and culturally respectful environments for all individuals in our care.
• Respond promptly and effectively to any incidents that occur during shifts.
• Provide oversight, direction, and reassurance to on shift teams.
• Step in to cover staffing vacancies or emergencies when required.
• Review the care environment to maintain a clean, safe home for young people.
• Ensure rostered staff comply with WHS requirements.

Skills

Trauma-informed care

Documentation & compliance

Risk assessment & incident response

Education

Diploma in community, youth, or social work

Job description

About the Role

The On Call Incident Response role is a full-time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am, Wednesdays to Sundays. This is an ACTIVE role, not based from home, rather out supporting services on a permanent night shift basis.

Why You’ll Love Working With Us

• Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
• Paid training and professional development
• Opportunities for career development and growth pathways
• Supportive and values-driven team culture
• Discounts on dining, travel, and retail

What You’ll Be Doing

• Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
• Promote safe, nurturing, and culturally respectful environments for all individuals in our care
• Respond promptly and effectively to any incidents that occur during shifts
• Provide oversight, direction, and reassurance to on shift teams
• Step in to cover staffing vacancies or emergencies when required
• Review the care environment to maintain a clean, safe home for young people
• Ensure rostered staff comply with WHS requirements

What You’ll Bring

• Minimum Diploma in community, youth, or social work
• Knowledge of trauma-informed and therapeutic care practices
• Strong documentation and compliance capability
• Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
• Current driver’s license, reliable vehicle, and probity clearances

About Us

We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values - Inspired, Courageous, Skilful, Responsive - we foster a supportive, collaborative culture that prioritises safety, wellbeing, and positive futures.