Ombudsman, Insurance — Lead Fair Resolutions (Hybrid)

Australian Financial Complaints Authority Limited; Sydney; Híbrido; AUD 170.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Flexible leave options

Salary packaging

Inclusive workplace

Parental leave

Descripción de la vacante

Australian Financial Complaints Authority (AFCA) is seeking an Ombudsman, Insurance to help resolve general insurance complaints across Australia. You will join a respected team and influence decisions affecting insurers, consumers and industry practice, working within AFCA's rules and fairness principles.

You are a senior, legally qualified professional with deep analytical capability, strong decision-making, outstanding written and verbal communication, and a genuine commitment to fairness.

Formación

• Senior, legally qualified professional with a strong track record in insurance.
• Deep analytical capability to distil complex issues quickly.
• Outstanding written and verbal communication across the insurance ecosystem.
• Resilience and integrity when navigating sensitive matters.

Responsabilidades

• Make fair and balanced decisions on general insurance complaints, individually and on panels.
• Contribute to policy development and AFCA approaches.
• Coach Adjudicators and caseworkers and represent AFCA at external forums.
• Strengthen relationships with consumer groups, regulators, insurers and stakeholders.

Conocimientos

Analytical capability

Decision making

Communication

Resilience

Fairness

Educación

Legal qualifications

Descripción del empleo

Australian Financial Complaints Authority (AFCA) is seeking an Ombudsman, Insurance to help resolve general insurance complaints across Australia. You will join a respected team and influence decisions affecting insurers, consumers and industry practice, working within AFCA's rules and fairness principles.

You are a senior, legally qualified professional with deep analytical capability, strong decision-making, outstanding written and verbal communication, and a genuine commitment to fairness.