Senior Insurance Ombudsman: Lead & Shape Dispute Resolution

Australian Financial Complaints Authority Limited; Sydney; Hybride; AUD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Salary packaging

Parental leave

Résumé du poste

Australian Financial Complaints Authority (AFCA) in Sydney seeks a Senior Ombudsman, Insurance to lead a high-performing team of Insurance Ombudsmen. You will provide expert advice, coaching, and ensure fair, independent decisions while shaping general insurance dispute resolution.

You will report to the Lead Ombudsman Insurance and collaborate with cross-functional teams. Hybrid work arrangements are available and applicants across Australia are welcome.

Qualifications

• Leadership experience guiding teams through complex decision-making.
• Strong analytical skills to translate legal concepts into clear writing.
• Excellent communication, consultation and interpersonal abilities with diverse communities.
• Good understanding ofFinancial services law, industry practice and regulation.

Responsabilités

• Shape AFCA’s future direction through business and strategic planning.
• Drive innovative, collaborative work practices to ensure fair decision-making.

Connaissances

Leadership

Strategic thinking

Communication

Insurance knowledge

Regulatory understanding

Formation

Legal qualifications

Description du poste

Australian Financial Complaints Authority (AFCA) in Sydney seeks a Senior Ombudsman, Insurance to lead a high-performing team of Insurance Ombudsmen. You will provide expert advice, coaching, and ensure fair, independent decisions while shaping general insurance dispute resolution.

You will report to the Lead Ombudsman Insurance and collaborate with cross-functional teams. Hybrid work arrangements are available and applicants across Australia are welcome.