Officer-Operations - Casual

VFS Services Australia; Melbourne; On-site; AUD 52,000 - 62,000; Full time

Job summary

VFS Global in Melbourne is seeking a customer service oriented professional to support visa application processing and client inquiries. You will verify documents, record data, and ensure timely handling within established turnaround times.

The role emphasizes strong communication, meticulous data entry, and adherence to SOPs while delivering friendly, responsive service in a fast-paced environment.

Qualifications

• Proven ability to handle customer queries and complaints.
• Strong attention to detail and organizational skills.
• Basic computer literacy and data entry skills.
• Proficiency with MS Office applications.
• Knowledge of the local language.
• Good typing speed and data entry accuracy.

Responsibilities

• Visa Application Processing: scrutinize, collect, and verify documents; record data accurately.
• Customer Service & Support: assist applicants via face-to-face, email, and phone.
• Compliance & Operations: follow SOPs and assist management in daily activity.
• Contribute to process improvements and service quality.

Skills

Strong customer service

Communication skills

Knowledge of local language

Typing speed

Data entry accuracy

Basic computer literacy

MS Office proficiency

Problem solving

Team-oriented

Tools

MS Office

Job description

Are you ready to build a career with a truly global organization?

At VFS Global, we are the world's leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. Operating in 144 countries and serving 63 client governments, we facilitate visa, passport, and consular services that enable millions of people to travel internationally. Since 2001, we have successfully processed millions of applications, making a meaningful impact on global mobility.

About Us

Are you ready to build a career with a truly global organization?

At VFS Global, we are the world's leading outsourcing and technology services specialist for governments and diplomatic missions worldwide. Operating in 144 countries and serving 63 client governments, we facilitate visa, passport, and consular services that enable millions of people to travel internationally. Since 2001, we have successfully processed millions of applications, making a meaningful impact on global mobility.

Why Join VFS Global?

Global Impact

Be part of an organization that supports governments and travelers worldwide. Your contribution will help facilitate international travel and mobility across the globe.

Diverse and Dynamic Workplace

Work in a multicultural environment where no two days are the same. Gain exposure to diverse customers, processes, and experiences.

Professional Growth

Develop your customer service, communication, and administrative skills while working with industry-leading processes and standards.

Key Responsibilities

Visa Application Processing

• Scrutinize, collect, and verify visa application documents for processing.
• Record and maintain application data accurately and promptly in the system.
• Ensure all applications are processed within the specified Turnaround Time (TAT).
• Maintain high levels of accuracy and attention to detail while handling applicant information.

Customer Service & Support

• Assist applicants with inquiries through face-to-face interactions, email, and telephone communications.
• Promote and facilitate Value Added Services (VAS) to applicants.
• Encourage customer feedback to support continuous service improvement.
• Deliver exceptional customer service while maintaining professionalism at all times.

Compliance & Operations

• Manage passport and document logistics with applicants, consulates, and logistics providers.
• Ensure strict adherence to Standard Operating Procedures (SOPs), guidelines, and compliance requirements.
• Support the Deputy Manager and Operations Manager in daily operational activities.
• Contribute to process improvements that enhance productivity and service quality.

Knowledge, Skills & Competencies

Essential Requirements

• Basic computer literacy.
• Proficiency in Microsoft Office applications.
• Good typing speed and data entry accuracy.
• Strong customer service and communication skills.
• Ability to handle customer queries and complaints effectively.
• Knowledge of the local language.
• Strong attention to detail and organizational skills.

Preferred Competencies

• Ability to innovate and recommend process improvements.
• Strong problem-solving skills and presence of mind.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Team-oriented with a positive and adaptable attitude.

Join VFS Global and become part of a team that connects people, countries, and opportunities worldwide