Global Visa Operations Associate

VFS Services Australia; Melbourne; Presencial; AUD 52.000 - 62.000; Jornada completa

Descripción de la vacante

VFS Global in Melbourne is seeking a customer service oriented professional to support visa application processing and client inquiries. You will verify documents, record data, and ensure timely handling within established turnaround times.

The role emphasizes strong communication, meticulous data entry, and adherence to SOPs while delivering friendly, responsive service in a fast-paced environment.

Formación

• Proven ability to handle customer queries and complaints.
• Strong attention to detail and organizational skills.
• Basic computer literacy and data entry skills.
• Proficiency with MS Office applications.
• Knowledge of the local language.
• Good typing speed and data entry accuracy.

Responsabilidades

• Visa Application Processing: scrutinize, collect, and verify documents; record data accurately.
• Customer Service & Support: assist applicants via face-to-face, email, and phone.
• Compliance & Operations: follow SOPs and assist management in daily activity.
• Contribute to process improvements and service quality.

Conocimientos

Strong customer service

Communication skills

Knowledge of local language

Typing speed

Data entry accuracy

Basic computer literacy

MS Office proficiency

Problem solving

Team-oriented

Herramientas

MS Office

Descripción del empleo

VFS Global in Melbourne is seeking a customer service oriented professional to support visa application processing and client inquiries. You will verify documents, record data, and ensure timely handling within established turnaround times.

The role emphasizes strong communication, meticulous data entry, and adherence to SOPs while delivering friendly, responsive service in a fast-paced environment.