Officer Flight Dispatch

Qantas Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible leave options (up to 18 weeks

Discounted air travel

Discounts on accommodation and travel

Salary packaging program

Wellbeing programs

Job summary

Qantas is seeking an Officer Flight Dispatch in Mascot, Sydney for a 15-month fixed-term, full-time role. You will provide fuel and air traffic flight plans and support flight crew with pre-flight, in-flight, and post-flight activities, working on a 7-day rotating roster.

Therole emphasizes safety, teamwork and high‑quality customer service, with training across flight planning, flight watch and database maintenance. English proficiency is essential.

Qualifications

• Sound understanding of airline operations and priorities.
• Strong customer service focus and ability to lead and motivate.
• Analytical, problem solving and decision-making under pressure.
• Excellent written and verbal communication at all levels.
• Strong organisational skills and ability to prioritise tasks under deadlines.
• Experience in operational environments and disruption management.
• Tertiary qualifications in Aviation Management or related discipline desirable.
• English Level 5 Proficiency is required.

Responsibilities

• Provide fuel & air traffic flight plans and operational support for flight dispatch to Qantas Flight Crew.
• Analyse aeronautical data for pre-flight planning and in-flight rerouting/replanning.
• Maintain flight dispatch database and support three main areas: flight planning, flight watch, and monitoring.
• Operate in a 7-day rotating roster with shift work.

Skills

Flight operations

Customer service

Analytical thinking

Communication

Organisation

Disruption management

Leadership

English proficiency

Education

Aviation Management or related discipline

Job description

• Parent Business Function: Operations & Safety
• Time Type: Full time
• Worker Sub-Type: Fixed Term

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Opportunity to develop flight plans both domestically and internationally for the Qantas network
• Be part of a team that values safety, recognition and teamwork
• Multiple full-time, 15-month fixed-term shift work opportunities based in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We pride ourselves on forward thinking. We’re not afraid to challenge, we invent boldly, and we purposefully disrupt. In an industry characterised by competition and change, we stay ahead of the game by innovating and creating outstanding products and services for our customers.

As theOfficer Flight Dispatch, you will be responsible for providing fuel & air traffic flight plans, as well as operational support on all aspects of flight dispatch to Qantas Flight Crew. This includes analysis and application of aeronautical data for pre-flight planning, in-flight communications and re-routing/replanning, systems maintenance & recovery, back-up systems support and identifying/acting on relevant information that affects flight planning activities across the Qantas network. In this role you will be trained in three main areas - flight planning, flight watch and monitoring and maintaining the flight dispatch database. This is a shift work position operating on a 7-day rotating roster.

What you’ll bring to the role:

• Sound understanding of the airline business including operations and commercial activity and priorities.
• Strong customer service focus, with the drive to meet and exceed expectations. Demonstrated ability to provide direction, lead, motivate and support team members to meet business objectives.
• Demonstrated analytical, problem solving and decision-making skills in a high pressure environment.
• Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation. This includes sound influencing, negotiation and conflict resolution skills.
• Strong organisational skills with the ability to prioritise conflicting tasks in order to meet strict deadlines
• Solid experience working in an operational environment, with experience in disruption management
• Tertiary qualifications in Aviation Management or relevant discipline is desirable but not essential.
• English Level 5 Proficiency is required

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take your career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close:Thursday 22nd October 2026

Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.