Office Manager - People & Culture

Everi Pty; Traralgon; On-site; AUD 90,000 - 120,000; Full time

Job summary

G10 Platform seeks an experienced Office Manager - People & Culture to lead the P&C function across all group entities and oversee office and fleet operations. The role is hands-on, handling recruitment, employee relations, award interpretation and compliance while supervising offshore HR and Fleet Officers.

You will guide managers on employment matters, develop HR policies, and maintain consistent employee experience across sectors while ensuring statutory compliance and payroll collaboration.

Qualifications

• Five years minimum in office management, HR or People & Culture with hands-on HR responsibilities.
• Experience interpreting multiple awards and advising managers on entitlements and classifications.
• End-to-end recruitment experience including screening, interviewing and offers.

Responsibilities

• Own and lead the P&C function across all entities and sectors.
• Develop and maintain HR policies and the employee handbook aligned to the business system.
• Advise managers on employment matters with practical guidance.
• Oversee onboarding, probation, terminations and payroll onboarding data.
• Maintain recruitment pipeline and cost tracking.

Skills

Recruitment

Employee relations

Award interpretation

Policy development

People management

Payroll liaison

Fleet management

Office management

Education

Certificate IV in Human Resources

Diploma in Human Resources

Tools

HRIS

Microsoft Office

Job description

Job Description

The Office Manager - People & Culture leads the People & Culture function across all Group entities, and manages the office and fleet functions that support them.

This is a hands-on management role rather than a purely strategic one. The successful applicant will personally handle recruitment, employee relations, award interpretation and compliance, while supervising an offshore HR Officer who carries transactional volume and a Fleet Officer who manages the vehicle fleet., People & Culture leadership

• Own the People & Culture function across all Group entities and sectors.
• Develop, maintain and communicate HR policies, procedures and the employee handbook, aligned to the Group's business management system.
• Advise managers on employment matters, providing practical guidance grounded in the applicable award or agreement.
• Build a consistent employee experience across sectors while respecting the operating realities of each.
• Maintain the HR calendar - reviews, remuneration cycles, compliance renewals and reporting.

Recruitment, onboarding and offboarding

• Manage end-to-end recruitment across all entities: briefing, advertising, screening, interviewing, reference checking and offers.
• Conduct first-round telephone and video screening personally, or supervise it - this is often a candidate's first contact with the Group and sets the impression.
• Prepare employment contracts, variations and letters of offer from approved templates.
• Coordinate onboarding and induction, including entity-specific and site-specific requirements, and provide the payroll team with the information needed to set the employee up correctly from day one.
• Manage probation reviews, and conduct exit interviews and offboarding, notifying the payroll team of terminations and final entitlements in time for correct processing.
• Maintain the recruitment pipeline, agency panel and cost tracking.

Employee relations and performance

• Act as first point of contact for employee relations matters across the Group.
• Manage grievances, performance management and disciplinary processes, escalating to the General Manager and external advisers where warranted.
• Conduct or coordinate workplace investigations, maintaining procedural fairness and documentation.
• Support managers through difficult conversations, performance plans and terminations.
• Maintain confidentiality and independence in all employee relations matters.

Award interpretation and compliance

• Interpret and apply the awards and agreements covering each sector - building and construction, manufacturing, aged care and clerical.
• Maintain correct classifications, pay rates, allowances, penalties and loadings across entities.
• Work with the payroll team to ensure new starters, changes, terminations and final payments are set up and processed correctly - providing accurate, complete and timely employee information at each point. Payroll processing itself sits with the payroll team.
• Monitor Fair Work, award variations and legislative change, and implement required updates.
• Maintain employment records to statutory standards, including record accessibility requirements.
• Provide the payroll team with correct classifications, rates, allowances and entitlements at onboarding, and confirm they are applied.
• Manage sector-specific workforce compliance - worker screening, police and background checks, licences, tickets, qualifications and mandatory training currency - with particular attention to the aged care entity's regulator-facing obligations.

Work health and safety, workers compensation and return to work

• Coordinate the HR aspects of WHS across entities, in conjunction with the safety function.
• Manage workers compensation claims, insurer liaison and return-to-work planning.
• Maintain injury, incident and claims records and reporting.
• Support psychosocial risk management, wellbeing initiatives and employee assistance arrangements.

Fleet management

• Own the Group vehicle fleet across all entities, delivered through the Fleet Officer.
• Manage acquisition, leasing, allocation, replacement and disposal in line with the fleet policy and approved budget.
• Oversee registrations, insurance, servicing and maintenance schedules, roadside assistance and compliance.
• Administer fuel and toll accounts, novated leases, vehicle allowances and infringement management.
• Maintain the fleet register, telematics and utilisation reporting, and report on fleet cost per entity.
• Maintain the driver policy, licence currency checks and driver declarations.

Office and facilities management

• Manage the day-to-day running of the office: reception, supplies, equipment, contractors and facilities.
• Manage office service providers and supplier contracts, and negotiate renewals within delegation.
• Coordinate insurance renewals, business registrations and corporate records in conjunction with Finance.
• Coordinate Group events, staff functions and internal communications.

Team leadership

• Directly supervise the HR Officer (offshore) - set the work queue, review output, hold a daily handover during the agreed overlap window and a weekly planning session.
• Directly supervise the Fleet Officer - set priorities, review fleet reporting and approve expenditure within delegation.
• Retain accountability for the accuracy and compliance of all work produced by both roles, regardless of where it is performed.
• Ensure Australian award interpretation, employee relations, investigations, WorkCover matters and terminations are performed onshore and are not delegated offshore.
• Develop both team members, set objectives and conduct performance reviews

About the Employer

G10 Platform provides shared corporate services to a privately owned group of companies operating across residential building, commercial construction, manufacturing and aged care. The Group employs a workforce spanning site-based trades and supervision, factory and production staff, care and support workers, and corporate and administrative teams.

Each sector carries a different award environment, workforce pattern and regulatory framework. The People & Culture function serves all of them from a single shared platform, which is what makes this role broad and, done well, valuable.

About the Candidate

• Minimum five years in an office management, HR or People & Culture role with substantial hands‑on HR responsibility.
• Demonstrated award interpretation experience across more than one award, and confidence advising managers on entitlements, classifications and allowances.
• End-to-end recruitment experience, including screening, interviewing and offer management.
• Experience managing employee relations matters, performance management and terminations.
• Experience working alongside a payroll function on onboarding, employee changes and offboarding.
• Experience supervising staff, including remote or offshore team members.

Experience - desirable

• Exposure to more than one of the Group's sectors - building, construction, manufacturing or aged care.
• Fleet or vehicle management experience.
• Experience in a multi-entity or shared-services environment.
• Workers compensation and return-to-work coordination experience.
• Certificate IV or Diploma in Human Resources, Business Administration, or a related tertiary qualification. Equivalent demonstrated experience will be considered.
• Current Australian driver licence.
• Australian work rights and satisfactory pre-employment checks, including any screening required for the aged care entity.
• Sound judgement and discretion - this role holds personal, medical, disciplinary and remuneration information across the whole Group.
• Confident, professional spoken and written communication, including with candidates, employees, managers and external advisers.
• Highly organised, able to run competing priorities across multiple entities without losing detail.
• Practical and solutions-focused rather than process-bound.
• Comfortable working with limited precedent in a growing group, and building systems where none exist.
• Competent with HRIS and the Microsoft Office suite; able to work confidently alongside payroll systems without owning them.