OFFICE MANAGER

Bunzl Australasia Limited; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Profit share

Health insurance

Travel discounts

Study assistance

Wellbeing programs

Discounted Bunzl products

Job summary

Melbourne Cleaning Supplies (MCS), part of Bunzl, is seeking an experienced Office/Administration Manager in Melbourne to oversee daily admin operations and lead a small customer service team while supporting the wider sales function.

You will ensure office systems run efficiently, manage records and reporting, work with SAP and Excel, and identify improvements to administrative processes and workflows, delivering timely management reports.

Qualifications

• 3–5 years’ experience in administration, office management or a similar operational role.
• Experience leading and developing a small team.
• Strong customer service and stakeholder management skills.
• Experience supporting sales teams and customer-facing operations.
• Experience with SAP Business One or SAP ERP is advantageous.

Responsibilities

• Lead, coach and support two Customer Service Representatives, managing escalated enquiries and ensuring customer orders are processed accurately and on time.
• Manage business administration, systems, records and reporting, including SAP and Microsoft Excel.
• Support the Sales Team with quotations, tenders, pricing schedules, customer proposals, account information and sales reporting.
• Identify and implement improvements across administrative processes, customer service and operational workflows.
• Prepare business reports, presentations and documentation to support management decision-making and operational planning.

Skills

People leadership

Customer service

Stakeholder management

Office administration

Excel reporting

Tools

SAP Business One

SAP ERP

Microsoft Excel

Job description

Melbourne Cleaning Supplies (MCS) has been providing cleaning products, machinery and practical cleaning solutions to Victorian customers since 1992.

We support customers across government, education, medical and aged care, sport, commercial, industrial and domestic markets and have built a strong reputation for reliable service and industry knowledge.

As part of Bunzl, MCS combines the service and relationships of an established local business with the backing of a global distribution organisation.

YOUR ROLE

As Office/Administration Manager at Melbourne Cleaning Supplies, you’ll oversee the day-to-day administrative operations of the business while leading a small Customer Service team and supporting the wider Sales Team.

You’ll ensure office systems, customer service processes and business administration run efficiently, while maintaining accurate records, improving workflows and providing reporting and operational support to management.

Key responsibilities will include:

• Lead, coach and support two Customer Service Representatives, managing escalated enquiries and ensuring customer orders are processed accurately and on time.
• Manage business administration, systems, records and reporting, including SAP and Microsoft Excel.
• Support the Sales Team with quotations, tenders, pricing schedules, customer proposals, account information and sales reporting.
• Identify and implement improvements across administrative processes, customer service and operational workflows.
• Prepare business reports, presentations and documentation to support management decision-making and operational planning.

ABOUT YOU

You’re an experienced administration or office management professional who enjoys keeping a busy business organised, efficient and customer-focused.

You’ll bring strong people leadership skills, excellent attention to detail and the ability to work across administration, customer service and sales support. You’ll be confident working with business systems and data, and comfortable identifying opportunities to improve the way things are done.

Ideally, you’ll have:

• 3–5 years’ experience in administration, office management or a similar operational role.
• Experience leading and developing a small team.
• Strong customer service and stakeholder management skills.
• Experience supporting sales teams and customer-facing operations.
• Strong Microsoft Office skills, particularly Excel for reporting, analysis and spreadsheet management.
• Experience with SAP Business One, SAP ERP or a similar ERP system will be highly regarded.
• Experience within wholesale distribution, FMCG, industrial products or cleaning supplies will also be highly regarded.

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

We are a Circle Back Platinum Employer – we commit to respond to every applicant.