Office Manager

seek.com.au; Brisbane; On-site; AUD 85,000 - 90,000; Full time

Job summary

Cutis Dermatology in Brisbane is seeking an Office Manager to lead the front office and administrative team, ensuring smooth clinic operations and delivering an outstanding patient experience.

You will manage scheduling, patient registrations, recalls, invoicing and records while upholding privacy and safety; a Diploma or higher in business or health is preferred, with strong communication and organisational skills.

Qualifications

• Diploma or higher in business, health or related field.
• Experience in medical, surgical, dermatology or aesthetic settings preferred.
• Excellent communication and patient-first approach.
• Strong organisational abilities with independence in a fast-moving clinic.

Responsibilities

• Manage front office and administrative services and set service standards.
• Maintain appointment scheduling, patient registration, recalls and filing.
• Allocate work and monitor reception staff rosters.
• Oversee patient records, referrals, results and correspondence.
• Handle invoicing, banking, accounts follow-up and supplier invoices.
• Generate daily takings and appointment/cancellation reports.
• Order office supplies and arrange servicing of devices.
• Ensure privacy, records and workplace health and safety procedures.

Skills

Communication skills

Organisational skills

Patient-focused

Education

Diploma or higher in business, health or other relevant field

Job description

Cutis Dermatology is a specialist plastic surgery, dermatology and laser clinic in Brisbane, operating since 1994. We offer plastic, reconstructive and aesthetic surgery, breast and hand surgery, skin cancer treatment, medical and cosmetic dermatology, and FUE hair transplant services. It also has one of the largest laser portfolios in the Southern Hemisphere, with over 35 devices.

We are seeking an Office Manager to handle the front office aspects of our clinic.

Salary: $85,000 - $90,000 per year plus superannuation.

Employment type: Full-time, ongoing.

The Opportunity

We are seeking a skilled Office Manager to organise and control the administrative functions and resources of our busy clinic office. You will lead our reception and administrative team to support efficient clinic operations and deliver an outstanding patient experience.

Responsibilities

• Manage, plan and review of front office and administrative services, and set service standards for phone response, booking accuracy and correspondence turnaround.
• Maintain office systems and procedures, including appointment scheduling, patient registration, recalls, referral intake and filing.
• Allocate work to and monitor the performance of reception and administrative staff, and manage their rosters within limits as set by Clinic owners.
• Manage administrative and patient records, including referrals, results and correspondence.
• Oversee patient invoicing, receipting, end-of-day banking reconciliation and follow-up of outstanding accounts, and process supplier invoices for approval.
• Generate routine reports, such as daily takings and appointment and cancellation reports.
• Order and maintain office supplies, printed materials, arrange servicing of phones, printers, computers and EFTPOS.
• Follow clinic privacy, records and workplace health and safety procedures.

Qualifications and Skills

• Diploma or higher in business, health or other relevant field.
• Proven experience ideally in a medical, surgical, dermatology or aesthetic setting.
• Strong communication skills and a polished, patient-first manner.
• Well organised, with the ability to prioritise and work independently in a fast-moving clinic.