Office Administration

DJB Plumbing and gas; Ballarat; On-site; AUD 55,000 - 70,000; Full time

Job summary

DJB Plumbing & Gas, Ballarat, seeks a reliable Administration Officer to join our busy, family-run office. You will answer calls, schedule plumbing jobs, manage calendars and create/update jobs in ServiceM8, while preparing quotes and invoices.

The ideal candidate is organised, communicates well with customers and tradespeople, and can handle multiple tasks in a fast-paced environment. Familiarity with ServiceM8 and MYOB is highly regarded, across a small team.

Qualifications

• Strong administration and organisational skills.
• Confident and professional phone manner.
• Able to prioritise and manage multiple tasks.
• Comfortable working in a busy environment where priorities can change throughout the day.
• Good computer skills and ability to learn new systems.
• Reliable, proactive and able to work as part of a small team.
• Strong attention to detail.

Responsibilities

• Answering incoming phone calls and responding to customer enquiries
• Booking and scheduling plumbing jobs
• Managing technicians' calendars and daily schedules
• Creating and updating jobs in ServiceM8
• Preparing and sending quotes and invoices
• Following up outstanding quotes, jobs and customer enquiries
• General accounts and MYOB administration
• Processing supplier invoices and purchase orders
• Email and inbox management
• Liaising with customers, suppliers, property managers and commercial clients

Skills

Administration

Customer communication

Multitasking

Attention to detail

MS Office

ServiceM8 experience

MYOB experience

Tools

ServiceM8

MYOB

MS Office

Job description

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat. We are looking for a reliable, organised and friendly Administration Officer to join our office team. This role would suit someone who enjoys working in a fast-paced environment, is confident communicating with customers and tradespeople, and can manage multiple tasks throughout the day.

Key responsibilities

Answering incoming phone calls and responding to customer enquiries

Booking and scheduling plumbing jobs

Managing technicians' calendars and daily schedules

Creating and updating jobs in ServiceM8

Preparing and sending quotes and invoices

Following up outstanding quotes, jobs and customer enquiries

General accounts and MYOB administration

Processing supplier invoices and purchase orders

Email and inbox management

Liaising with customers, suppliers, property managers and commercial clients

About you

Strong administration and organisational skills

Confident and professional phone manner

Able to prioritise and manage multiple tasks

Comfortable working in a busy environment where priorities can change throughout the day

Good computer skills and ability to learn new systems

Reliable, proactive and able to work as part of a small team

Strong attention to detail

Previous experience using ServiceM8 (highly regarded)

Previous experience using MYOB (highly regarded)

About us

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat.