Case Officer - Dandenong

Victorian Government; Melbourne; On-site; AUD 81,000 - 90,000; Full time

Job summary

Victorian Government's Department of Justice and Community Safety is seeking Case Officers in the Court Practice stream based in Melbourne, with a fixed term until 31 December 2027 and potential for additional roles. The role focuses on administering court orders and reducing reoffending, within a supportive, diverse workplace.

Responsibilities include directing compliance, referring to services, and producing case notes and reports while working with colleagues to improve processes and

Qualifications

• Understanding of case management components: assessment, planning, service coordination and brokerage.
• Ability to provide constructive feedback and respond to criticism.
• Strong attention to communication and non-verbal cues to promote inclusion.
• Proactive problem solving and independent action when needed.

Responsibilities

• Apply order administration activities to service users.
• Refer individuals to relevant services and monitor compliance against order requirements.
• Implement appropriate responses to non-compliance and elevate matters as required to senior staff in a timely manner.
• Produce case notes, reports and other standard documents in line with procedural guidelines.
• Work collaboratively with colleagues, contribute to team planning, work process improvements and day-to-day administration of local work area.

Skills

Case management

Assessment planning

Communication

Inclusion awareness

Job description

Occupation: Prison and corrective services

Location: Melbourne - Southern suburbs

Reference: DJCS/4635A

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Fixed Term opportunity until 31/12/2027 based in Dandenong, with the potential for additional roles


• Contribute to community safety by applying practices that reduce reoffending


• Salary range of $81,496 - $90,227 plus superannuation

Community Correctional Services (CCS) contributes to the safety of the community by applying practicesthat reduce reoffendingandconnect individuals toprograms,servicesand community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole.

About the role:

Case Officers in the Court Practice stream are responsible for the administration of court orders for individuals assessed as being at low risk of reoffending and may also be required to manage individuals on reparation orders.

This role is required to direct and monitor compliance in line with court order obligations and evidence-based practice.

Key Responsibilities include:

• Apply order administration activities to service users


• Refer individuals to relevant services and monitor compliance against order requirements


• implement appropriate responses to non-compliance and elevate matters as required to senior staff in a timely manner.


• Produce case notes, reports and other standard documents in line with procedural guidelines.


• Work collaboratively with colleagues, contribute to team planning, work process improvements and day-to-day administration of local work area.

About you:

• Demonstrated experience or an awareness of key case management components: assessment, planning, service coordination and brokerage and interventions.


• Gives frank and honest feedback/advice. Listens when ideas are challenged, seeks to understand the nature of criticism and respond constructively


• Pays attention to words, expression and body language; recognises behaviours that promote a culture of inclusion


• Takes action through self, or in consultation with others to resolve problems

For more details on the position, please review the position description attached or contact:

• Loren Walker – Manager Court Practice on 0438 799 260 or [e-mail]

Why work with us?

At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment.

We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders.

We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more.

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Sunday 25 October 2026 at 11.59pm