Ocean Freight Customer Care Specialist

Toll Group; Australia; Remote; AUD 52,000 - 66,000; Full time

Job summary

Toll Group in Australia is seeking an Ocean Freight Customer Service Representative to support daily shipment activities, provide updates to customers, and coordinate with internal teams. The role emphasizes accurate documentation, CW1 data entry, and compliance with regulatory requirements.

The position offers opportunities to learn and grow within a global logistics network, collaborating with operations, warehouse and transport teams to deliver reliable service.

Qualifications

• 1–2 years’ experience in customer service or logistics (entry‑level candidates may be considered).
• Basic understanding of ocean freight processes and regulations.
• Familiarity with Microsoft Office; exposure to freight systems (CargoWise One) preferred.
• Strong communication and organizational skills.

Responsibilities

• Act as a point of contact for routine customer inquiries and provide shipment updates.
• Assist with processing ocean shipments and preparing documentation in line with company and regulatory requirements.
• Update shipment details in CW1 and maintain accurate records.
• Coordinate with internal teams (operations, warehouse, transport) for basic service requirements.
• Support cargo pick-up and delivery arrangements as directed by senior staff.
• Escalate issues such as delays or documentation discrepancies to senior team members promptly.
• Assist with invoicing and administrative tasks related to customer accounts.

Skills

Customer service

Communication

Microsoft Office

Tools

CargoWise One

Job description

Toll Group in Australia is seeking an Ocean Freight Customer Service Representative to support daily shipment activities, provide updates to customers, and coordinate with internal teams. The role emphasizes accurate documentation, CW1 data entry, and compliance with regulatory requirements.

The position offers opportunities to learn and grow within a global logistics network, collaborating with operations, warehouse and transport teams to deliver reliable service.