Nursing at Home - Intake & Triage Nurse

Western Health; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Accrued Day Off

Salary Packaging

Fixed Term until Mar 2027

Job summary

Western Health at Home Connect is seeking an experienced Registered Nurse to join as Intake and Triage Nurse. In this senior clinical role, you are the first point of contact for consumers, families and healthcare providers, delivering expert triage, nursing assessments, and care coordination via telephone and telehealth.

You will work with a multidisciplinary team to ensure consumers receive the right care at the right time, helping to prevent avoidable hospital admissions and supporting

Qualifications

• Current registration as a Registered Nurse with AHPRA.
• Experience in a senior clinical nursing role with strong assessment and decision-making skills.
• Experience working independently and as part of a multidisciplinary team.
• Exceptional communication, organisation and time management skills.
• Experience in clinical triage, telephone-based nursing care or community health services will be highly regarded.

Responsibilities

• Provide clinical intake, triage, assessment and care coordination for consumers accessing Western Health at Home services.
• Deliver expert nursing advice and support to consumers, families and healthcare professionals via telephone and telehealth.
• Coordinate referrals and prioritise clinical activity to ensure timely access to care and positive consumer outcomes.
• Work collaboratively within a multidisciplinary team to develop and implement patient-centred care plans.
• Contribute to quality improvement, education, evidence-based practice and service development initiatives.

Skills

RN registration (AHPRA)

Senior clinical nursing

Triage / telephone care

Care coordination

Multidisciplinary teamwork

Job description

• Employment Type: Full-Time (with monthly Accrued Day Off), Fixed Term (until March 2027)


• Classification: Community Health Nurse (Sole) + Superannuation + Salary Packaging

About the Role

An exciting opportunity exists for an experienced and motivated Registered Nurse to join the Western Health at Home Connect team as an Intake and Triage Nurse.

In this senior clinical role, you will be the first point of contact for consumers, families and healthcare providers, delivering expert clinical triage, nursing assessments, care coordination and support via telephone and telehealth.

You will work collaboratively with a multidisciplinary team to ensure consumers receive the right care at the right time, helping to prevent avoidable hospital admissions and supporting patients to remain safely at home.

This role also supports a range of innovative services including Residential In-Reach, Community Nursing, Remote Patient Monitoring, Hospital in the Home, GEM at Home and Rehab at Home.

Key Responsibilities

• Provide clinical intake, triage, assessment and care coordination for consumers accessing Western Health at Home services.


• Deliver expert nursing advice and support to consumers, families and healthcare professionals via telephone and telehealth.


• Coordinate referrals and prioritise clinical activity to ensure timely access to care and positive consumer outcomes.


• Work collaboratively within a multidisciplinary team to develop and implement patient-centred care plans.


• Contribute to quality improvement, education, evidence-based practice and service development initiatives.

About You

• Current registration as a Registered Nurse with AHPRA.


• Demonstrated experience in a senior clinical nursing role with strong assessment and decision-making skills.


• Experience working independently and as part of a multidisciplinary team.


• Exceptional communication, organisation and time management skills.


• Experience in clinical triage, telephone-based nursing care or community health services will be highly regarded.

About Western Health

Western Health is the leading healthcare provider in Melbourne's West - one of Australia's fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.


• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.


• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.


• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready tomake animpact?

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services,sitesand operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Closingdate:11:59pm on8 November 2026.

Enquiries:Forfurther information about this role, contact Sameer Vohra (Nurse Unit Manager - Nursing at Home, Sunshine Hospital) via .