Nursing at Home - Intake & Triage Nurse

Western Health Australia; Melbourne; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries and wellbeing

Scholarships and grants for learning

Learning Academy programs

Mentorship and postgraduate study

Job summary

Western Health, Melbourne, is seeking an experienced Registered Nurse to join the Western Health at Home Connect team as Intake and Triage Nurse. You will lead clinical triage, nursing assessments, care coordination and support via telephone and telehealth.

You will provide intake, triage and coordination for Western Health at Home services, delivering expert nursing advice to consumers, families and professionals, and coordinating referrals to ensure timely access to care.

Qualifications

• Current registration as a Registered Nurse with AHPRA.
• Senior clinical nursing experience with strong assessment and decision-making.
• Experience working independently and in a multidisciplinary team.
• Excellent communication, organisation and time management.
• Experience in clinical triage or telephone-based nursing is advantageous.

Responsibilities

• Provide clinical intake, triage, assessment and care coordination for Western Health at Home services.
• Deliver nursing advice and support via telephone and telehealth.
• Coordinate referrals and prioritise clinical activity for timely access.
• Collaborate within a multidisciplinary team to develop patient-centred care plans.
• Contribute to quality improvement and education initiatives.

Skills

Senior clinical nurse

Clinical triage

Telehealth nursing

Care coordination

Independent worker

Team collaboration

Education

Nursing Registration (AHPRA)

Job description

Occupation: Medicine, nursing and midwifery

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 8907

• Location: Sunshine Hospital
• Employment Type: Full-Time (with monthly Accrued Day Off), Fixed Term (until March 2027)
• Classification: Community Health Nurse (Sole) + Superannuation + Salary Packaging

About the Role:

An exciting opportunity exists for an experienced and motivated Registered Nurse to join the Western Health at Home Connect team as an Intake and Triage Nurse.

In this senior clinical role, you will be the first point of contact for consumers, families and healthcare providers, delivering expert clinical triage, nursing assessments, care coordination and support via telephone and telehealth.

• Provide clinical intake, triage, assessment and care coordination for consumers accessing Western Health at Home services.
• Deliver expert nursing advice and support to consumers, families and healthcare professionals via telephone and telehealth.
• Coordinate referrals and prioritise clinical activity to ensure timely access to care and positive consumer outcomes.
• Work collaboratively within a multidisciplinary team to develop and implement patient-centred care plans.
• Contribute to quality improvement, education, evidence-based practice and service development initiatives.

About You:

• Current registration as a Registered Nurse with AHPRA.
• Demonstrated experience in a senior clinical nursing role with strong assessment and decision-making skills.
• Experience working independently and as part of a multidisciplinary team.
• Exceptional communication, organisation and time management skills.
• Experience in clinical triage, telephone-based nursing care or community health services will be highly regarded.

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Closingdate:11:59pm on8 November 2026.

Enquiries:Forfurther information about this role, contact Sameer Vohra (Nurse Unit Manager – Nursing at Home, Sunshine Hospital) via [e-mail] .

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services,sitesand operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Applications close Sunday 8 November 2026 at 11.59pm