NSW Dental State Leader: Operational Excellence & People

Primary Dental; Inner West; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

EAP

Flare benefits platform

Novated leases

Fitness Passport

20% dental discount

Private health insurance

Job summary

Primary Dental is seeking an experienced Dental State Manager to lead operations across New South Wales. You will drive clinical governance, financial performance, and employee engagement across multiple dental centres while supporting Dental Coordinators, Dentists and staff to deliver outstanding patient experiences.

You will collaborate with People & Culture, Finance and Operations teams to implement state strategies, monitor key metrics and promote continuous improvement in a fast-paced

Qualifications

• Previous experience within the dental industry (mandatory).
• Proven experience in multi-site business and people leadership.
• Strong financial and commercial acumen.
• Demonstrated ability to drive operational performance and business growth.
• Exceptional leadership, coaching and stakeholder management skills.
• Excellent communication, presentation and influencing abilities.
• Strong problem-solving, project management and change management skills.
• Passion for delivering outstanding customer and employee experiences.

Responsibilities

• Lead, coach and develop Dental Managers, Coordinators and centre teams
• Drive operational performance, consistency and continuous improvement across the State
• Deliver State financial targets including growth, profitability and cost management
• Monitor and improve key business metrics including chair utilisation, patient numbers, recalls and booking rates
• Ensure compliance with clinical governance, accreditation and quality standards
• Implement State strategies aligned to business objectives and growth plans
• Build strong relationships with Dentists, suppliers and industry stakeholders
• Foster a high-performance culture focused on employee engagement, retention and development
• Support service excellence initiatives to improve patient satisfaction and retention
• Partner with internal stakeholders including People & Culture, Finance and Operations teams

Job description

Primary Dental is seeking an experienced Dental State Manager to lead operations across New South Wales. You will drive clinical governance, financial performance, and employee engagement across multiple dental centres while supporting Dental Coordinators, Dentists and staff to deliver outstanding patient experiences.

You will collaborate with People & Culture, Finance and Operations teams to implement state strategies, monitor key metrics and promote continuous improvement in a fast-paced