Dental State Manager - NSW

For Health Group; Inner West; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

EAP program

Salary packaging

Fitness Passport

Dental discount for employees and fami

Private health insurance

Job summary

ForHealth Group is seeking an experienced Dental State Manager to lead our NSW operations across multiple dental centres. You will drive operational excellence, governance, and financial performance while supporting dental teams to deliver outstanding patient experiences.

This leadership role requires a proven ability to manage multi-site teams, optimize chair utilisation, and build strong relationships with dentists and suppliers in a fast-paced healthcare environment.

Qualifications

• Experience leading multi-site healthcare or dental operations.
• Strong communication and stakeholder management skills.
• Demonstrated financial and commercial acumen.
• Proven track record in driving operational performance.

Responsibilities

• Lead, coach and develop Dental Managers, Coordinators and centre teams.
• Drive operational performance, consistency and continuous improvement across NSW.
• Deliver state financial targets including growth, profitability and cost management.
• Monitor chair utilisation, patient numbers, recalls and booking rates.
• Ensure compliance with clinical governance, accreditation and quality standards.
• Implement state strategies aligned to business objectives and growth plans.
• Build relationships with Dentists, suppliers and industry stakeholders.
• Foster a high-performance culture focusing on engagement and retention.
• Support service excellence initiatives to improve patient satisfaction.
• Partner with People & Culture, Finance and Operations teams.

Job description

Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.

The Role

We are seeking an experienced and driven Dental State Manager to lead our dental operations across New South Wales. Reporting to the Director of Dental, you will be responsible for driving operational excellence, financial performance, clinical governance, and employee engagement across multiple dental centres.

As a key leader within the business, you will support Dental Coordinators, assistants, and Dentists to deliver outstanding patient experiences while achieving strategic and commercial objectives. This is an exciting opportunity for a passionate people leader who thrives in a fast-paced healthcare environment.

The Responsibilities

• Lead, coach and develop Dental Managers, Coordinators and centre teams
• Drive operational performance, consistency and continuous improvement across the State
• Deliver State financial targets including growth, profitability and cost management
• Monitor and improve key business metrics including chair utilisation, patient numbers, recalls and booking rates
• Ensure compliance with clinical governance, accreditation and quality standards
• Implement State strategies aligned to business objectives and growth plans
• Build strong relationships with Dentists, suppliers and industry stakeholders
• Foster a high-performance culture focused on employee engagement, retention and development
• Support service excellence initiatives to improve patient satisfaction and retention
• Partner with internal stakeholders including People & Culture, Finance and Operations teams

The Successful Candidate

• Previous experience within the dental industry (mandatory)
• Proven experience in multi-site business and people leadership
• Strong financial and commercial acumen
• Demonstrated ability to drive operational performance and business growth
• Exceptional leadership, coaching and stakeholder management skills
• Excellent communication, presentation and influencing abilities
• Strong problem-solving, project management and change management skills
• Passion for delivering outstanding customer and employee experiences

The Benefits

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platfor
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its people through training and development and internal promotion.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry, disability, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, and people of all ages. ForHealth Group fosters a safe, respectful and inclusive culture that reflects our Values and commitment to helping build a healthier Australia.