Novated Lease Transfer Specialist | Customer Experience

SG Fleet; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

SG Fleet is seeking a Renovations Consultant to guide drivers through novated lease transfers when changing employers. You will prepare quotations, coordinate documentation, and liaise with employers, finance providers and salary packaging administrators to ensure a seamless, accurate transfer.

The role focuses on building relationships, solving problems, and owning the end-to-end process while maintaining high data integrity and meeting service targets in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship building capabilities.
• Exceptional attention to detail and organisational skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Confidence working with numbers and understanding financial concepts.
• Experience working with Microsoft Office and business systems.
• Proactive approach to problem solving and continuous improvement.
• Ability to work independently while contributing positively to team outcomes.
• Experience in novated leasing, salary packaging, finance, customer service or administration welcomed.

Responsibilities

• Manage a caseload of novated lease transfer (renovation) cases from start to finish.
• Deliver outstanding customer service through proactive communication and tailored support.
• Prepare and process quotations, deeds of novation and other required documentation accurately and within required timeframes.
• Work closely with employees, employers, finance providers and salary packaging administrators to ensure a seamless transfer experience.
• Ensure all lease transfers comply with relevant taxation, payroll and salary packaging requirements.
• Identify and proactively manage risks that could delay settlement or impact customer outcomes.
• Maintain accurate records and data integrity across internal systems.
• Keep workflow systems up to date, providing visibility of progress to key stakeholders.
• Consistently achieve service, quality and productivity targets.

Skills

Communication skills

Stakeholder management

Attention to detail

Multitasking

Numerical/financial literacy

Microsoft Office

Problem solving

Independent yet team-oriented

Novated leasing knowledge

Tools

Microsoft Office

Job description

SG Fleet is seeking a Renovations Consultant to guide drivers through novated lease transfers when changing employers. You will prepare quotations, coordinate documentation, and liaise with employers, finance providers and salary packaging administrators to ensure a seamless, accurate transfer.

The role focuses on building relationships, solving problems, and owning the end-to-end process while maintaining high data integrity and meeting service targets in a fast-paced environment.