NOC Engineer

Megaport; City of Brisbane; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Performance-based incentive

Hybrid work – 3 days in office

Birthday leave

Training allowance + study leave

Career progression

Health & wellness programs

Kudos Awards

Job summary

Megaport is seeking a skilled NOC Engineer to diagnose and resolve complex network issues across our global production network. You will work with cross‑functional teams, perform remote troubleshooting, and implement network changes to ensure uptime and performance.

The role emphasizes collaboration with global teams, documentation, and knowledge sharing. Candidates should have 5+ years in network support, CCNA or JNCIA, and strong English communication.

Qualifications

• Bachelor's degree in IT, Networking, or related field is required.
• 5+ years experience in network support or infrastructure (ISP, cloud or data center).
• CCNA or JNCIA certification (or equivalent) required.

Responsibilities

• Diagnose and resolve complex network issues across Megaport products and services.
• Perform remote troubleshooting sessions to resolve network issues.
• Plan and implement network changes prescribed by Megaport Engineering and third party suppliers.

Skills

CCNA/JNCIA

Networking protocols

Network hardware

Remote troubleshooting

Documentation

Education

Bachelor's in IT/Networking

Tools

Monitoring tools

Cisco gear

Juniper gear

Nokia/OpenGear

Job description

About Megaport

We're not your typical tech company – and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centres, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We're committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don't meet every requirement? That's okay. If you're excited about this role, we encourage you to apply.

Your Role

This is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You'll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.

As a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. This role plays a vital part in maintaining the stability of Megaport's production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you'll assist in the resolution of escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you'll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.

Technical Expertise & Problem Resolution

• Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.
• Perform remote troubleshooting sessions to resolve network issues efficiently.
• Plan, process, manage and implement network changes prescribed by Megaport Engineering and third party suppliers.
• Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.
• Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.
• Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.

Customer Support & Service Excellence

• Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.
• Collaborate with Technical Support Engineers and key business units to ensure high level customer service, including the provision of accurate and detailed information.
• Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.

Collaboration & Cross-Functional Work

• Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.
• Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.
• Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.
• Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.

Leadership, Mentorship & Knowledge Sharing

• Contribute to internal knowledge management by maintaining and improving documentation.
• Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.

Technical Expertise

• Bachelor's Degree in IT, Networking, or a related field.
• 5+ years of experience in network support or infrastructure (ISP, cloud or data center environments)
• CCNA or JNCIA certification (or equivalent) required.
• Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.
• Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.
• Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).
• Proficiency with relevant software tools and systems used in technical support and network operations.

Customer Support & Problem-Solving

• Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.
• Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions.
• Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.

Communication & Collaboration

• Excellent written and verbal communication skills in English.
• Ability to collaborate effectively with global teams while also working independently when required.
• Team-oriented mindset with a focus on cooperation, mutual support, and shared success.
• Strong interpersonal skills to build positive relationships with customers and colleagues across regions.

Personal Attributes

• Detail-oriented, organised, and committed to delivering high-quality results.
• Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.
• Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation

Subject to the internal policies of Megaport, which may be updated from time to time:

• Annual 5% performance-based incentive bonus in addition to base salary.
• Flexible working environment – 3 days per week in our local office (Tuesday - Thursday).
• Statutory offering and competitive package included.
• Birthday Leave – take a paid day off to celebrate
• Generous training allowance + 5 days paid study leave annually
• A motivated team combining industry experts and emerging talent
• Recognition programs – including Legend and Kudos Awards
• Health & wellness programs and mental well-being support
• Clear opportunities for career progression

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [e-mail] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

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