Night Guest Services Attendant

Pullman Hotels & Resorts; Adelaide; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

All Heartist discount

Duty meal

Laundered uniform

Job summary

Pullman Adelaide is seeking an Overnight Hospitality Support role to deliver guest service excellence while assisting housekeeping and operations overnight. You will welcome guests, assist with baggage, and coordinate guest needs during the night shift.

The role includes cleaning duties, valet-related tasks, and basic administrative duties such as updating wake-up calls and reports. A positive attitude and strong time management are essential for success.

Qualifications

• Minimum 6 months experience in hospitality or customer service.
• Fluent verbal English and strong communication skills.
• Computer literacy; experience with PMS systems is desirable.

Responsibilities

• Service and clean public areas and guest rooms as required.
• Audit vacant inspected rooms.
• Perform cleaning duties.

Skills

Guest service

Communication

Time management

Tools

PMS systems

Job description

Company Description

Pullman Adelaide is a premium 5-star hotel in the heart of Adelaide's CBD, proudly part of the Accor network since 2017. Featuring 308 contemporary guestrooms, a vibrant restaurant and bar, and state-of-the-art meeting and event spaces, Pullman Adelaide is committed to delivering exceptional guest experiences and redefining upscale hospitality in South Australia.

Pullman Adelaide is a premium 5-star hotel in the heart of Adelaide's CBD, proudly part of the Accor network since 2017. Featuring 308 contemporary guestrooms, a vibrant restaurant and bar, and state-of-the-art meeting and event spaces, Pullman Adelaide is committed to delivering exceptional guest experiences and redefining upscale hospitality in South Australia.

Job Description

Join our team and be the welcoming face of Pullman Adelaide during the quiet hours! This role combines guest service excellence with operational support to ensure a seamless overnight experience for our guests.

Key Responsibilities

Housekeeping Operational Support

• Service and clean public areas and guest rooms as required.
• Audit vacant inspected rooms.
• Perform cleaning duties

Guest Experience

• Welcome and assist guests at the entrance.
• Handle guest baggage to and from rooms.
• Coordinate guest and uniform dry-cleaning services.

Valet & Transport

• Drive passenger vehicles and perform valet parking duties.
• Post and reconcile valet parking charges and manage key storage.

Food & Beverage

• Prepare and cook overnight menu orders.
• Deliver in-room dining orders and provide general waiting duties.

Administrative Tasks

• Update digital screens with daily hotel activities.
• Enter wake-up calls and update reports.
• Assist with loyalty points reporting and reconciliation.

Qualifications

What We’re Looking For

Knowledge & Experience

• Minimum 6 months experience in a similar hospitality or customer service environment.
• Fluent verbal English and strong communication skills.
• Computer literacy; experience with PMS systems is desirable.
• Valid Full Driver's License (desirable).
• RSA certification; RP highly regarded.
• First Aid & CPR certification (desirable).
• Australian National Police and Working with Vulnerable People clearance is mandatory for selected candidates.

Skills & Attributes

• Service-oriented with exceptional attention to detail.
• Ability to work independently and show initiative in a dynamic environment.
• Safety-conscious, self-motivated, and energetic.
• Comfortable working overnight shifts.
• Strong time management and multitasking abilities.
• Confident communicator with excellent interpersonal skills.
• Flexible and adaptable to change with a positive attitude.
• Demonstrates integrity, professionalism, and commitment.
• Multicultural awareness and ability to work with diverse teams.

Additional Information

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Duty meal
• Laundered uniform

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS