Evening Guest Experience Specialist

Nearheal Pty Ltd (trading as Nearheal); Adelaide; Hybrid; AUD 55,000 - 59,000; Part time

Benefits offered by this job

Career growth

Hotel discounts AU/NZ

Global perks

Retail rewards

Entertainment discounts

Health insurance

Wellness support

Job summary

Minor Hotels’ iStay Precinct Adelaide is seeking a Night Guest Service Agent who thrives on hospitality, delivering warm, professional service with a personal touch.

In this part-time role, you will welcome guests, assist with check-ins and check-outs, and provide local recommendations while maintaining high standards of guest care across evening shifts. Applicants must be available weekends and public holidays.

Qualifications

• Experience in hospitality or hotel guest service environments.
• Clear and effective communication across in person, phone and email.
• Consistently delivering high-quality guest service with a proactive approach.
• Passion for creating positive guest experiences and resolving issues.

Responsibilities

• Provide warm, friendly reception and smooth check-in/check-out.
• Maintain clear communication with guests, colleagues and stakeholders.
• Process reservations and updates accurately using PMS systems.
• Act as primary point of contact for guests and offer personalised recommendations.

Skills

Hospitality experience

Excellent communication

Guest-focused service

Professional presentation

Positive attitude

Flexibility with shifts

Job description

Minor Hotels’ iStay Precinct Adelaide is seeking a Night Guest Service Agent who thrives on hospitality, delivering warm, professional service with a personal touch.

In this part-time role, you will welcome guests, assist with check-ins and check-outs, and provide local recommendations while maintaining high standards of guest care across evening shifts. Applicants must be available weekends and public holidays.