Night Guest Service Agent

Minor Hotels; Queensland; On-site; AUD 18,184 - 25,898; Part time

Benefits offered by this job

Career Growth

50% off stays at Minor Hotels

International accommodation discounts

Cashback at top retailers

Discounted entertainment and activities

Exclusive health insurance offers

Generous leave benefits

Wellness support

Job summary

A leading hospitality provider in Queensland is seeking a passionate part-time Night Guest Service Agent to deliver exceptional guest experiences. You will manage check-ins, assist guests throughout their stay, and ensure clear communication while maintaining service standards. Applicants should possess a strong background in customer service and be available for flexible shifts. This role includes attractive benefits and opportunities for career growth.

Qualifications

• Experience in hospitality or customer service roles.
• Ability to effectively communicate across various mediums.
• A proactive approach to guest needs and service delivery.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Maintain communication with guests and staff.
• Process reservations and guest requests accurately.

Skills

Customer service excellence

Clear communication

Problem resolution

Professional presentation

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli span six continents. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and fostering an outstanding workplace culture.

Job Description

Queens Wharf is looking for a part‑time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check‑ins and check‑outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details

• Minimum 16 hours per week
• Shift times: 8:15 pm to 6:45 am (subject to change)

Hourly Rates (excluding superannuation)

Monday – Friday: $26.70 per hour + penalty rates

Saturday: $33.38 per hour + penalty rates

Sunday: $40.05 per hour + penalty rates

Qualifications

• Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Currently, we only accept applications from candidates who have working rights within Australia or New Zealand.