Front Office Supervisor

Ovolo Hotels; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Autonomy & creative license

Job summary

Ovolo Hotels in Canberra is seeking a Front Office Supervisor (Full Time) to maximise guest satisfaction and support the Front Office Manager. This leadership role includes rostering, guiding the team, and occasionally performing Night Audit shifts to meet business needs.

The ideal candidate will have Front Office experience in a hotel, strong guest service skills, and the ability to lead a shift with energy and enthusiasm. Flexibility for a rotating roster is required.

Qualifications

• Front Office leadership experience in a hotel environment.
• Strong guest service, communication and problem‑solving skills.

Responsibilities

• Lead and motivate the Front Office team to deliver exceptional guest experiences.
• Supervise daily Front Office operations and ensure adherence to standards.
• Conduct show rounds for guests and clients.
• Handle guest requests including bookings, transport, and activities.
• Roster Front Office to meet business demand; cover Night Audit when needed.
• Perform Night Audit duties and related overnight tasks as required.

Skills

Front Office Leadership

Guest Service

Team Management

Night Audit

Tools

Opera Cloud

Infrasys

STR

Job description

Founded in 2010, we’re an independently owned and operated lifestyle brand across Hong Kong, Australia, and Indonesia. Over the years, we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Inspired Architecture. Sustainable Design. Artistic Modern Luxury

Ovolo Nishi sits in the middle of the New Acton arts and cultural district – an innovative precinct that has made Canberra famous for design and originality. Celebrating art in all its forms, Ovolo Nishi serves as both a hotel and gallery, where art, texture, and natural materials form a stylishly cool, sustainability award-winning space overlooking Lake Burley Griffin. Designed for effortless living, Ovolo Nishi features 85 guest rooms, Eco-Living by Ovolo Apartments, a library, restaurant, and bar, a state-of-the-art gym, gallery, meeting rooms, and event spaces.

The Gig

Reporting to the Front Office Manager, the Front Office Supervisor (Full Time) is key to maximizing guest satisfaction and to the strategic development of our hotel. This is primarily a Front Office leadership role; however, the successful candidate must be flexible across the operation and will be rostered for Night Audit shifts when required to meet business and operational needs. The position will support the Front Office Manager in maintaining strong guest experiences, team performance and smooth day-to-day Front Office operations.

Your responsibilities will include, but not be limited to:

• Energize, motivate, train, develop, and lead your Team in all things Front Office
• Supervise operations and assist with duties as required, ensuring the smooth running of Front Office according to Ovolo standards and procedures.
• Conduct show rounds around the hotel for hotel guests, clients, and anyone who is making enquiries
• Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings, and entertainment plans
• Manage the Rostering of the Front Office department to ensure it meets business demand when required.
• The role will also be required to complete Night Audit shifts and associated overnight duties when operationally necessary, including end-of-day procedures, reporting, account checks, hotel security and overnight guest support.
• Know how to make someone feel special? Deliver that service from the heart
• Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for!
• Create, inspire, initiate. You have the freedom to do so.

About you

• Previous Front Office experience within a hotel environment, ideally with supervisory or leadership experience.
• Strong guest service, communication and problem-solving skills with the ability to confidently lead a shift.
• Previous Night Audit experience is highly regarded.
• Experience with Opera Cloud is preferred, with knowledge of Infrasys and STR advantageous but not essential.
• Flexibility to work a rotating roster including AM, PM, weekend, public holiday and Night Audit shifts when required.
• An inspirational and people person– lead, support and develop your Team Members
• A stickler for attention to detail, the little things count!
• Full of energy and enthusiasm, with a strong determination to succeed as a team
• Ambitious to progress within Front Office.

What you’ll get...

• Well, there’s the chance to shine in a brilliant team environment in Hong Kong and now Indonesia – bring your personality and sense of fun to work, and the most amazing team to work with.
• Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.