Night Auditor & Guest Experience Champion

Accor Apartments & Realty; Airlie Beach; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL)

Job summary

Mantra Club Croc in Airlie Beach, Queensland, is seeking a Guest Service Agent/Night Audit to ensure stays run smoothly from check-in to check-out, with a focus on accurate night audit processes.

You will warmly welcome guests, handle reservations and guest accounts, coordinate with security, and share local recommendations to enhance every guest experience.

Join a resort-style team offering flexible night shifts and Accor ALL loyalty benefits to grow your hospitality career.

Qualifications

• Experience in hotel front desk operations is an asset.
• Ability to multi-task and stay organized under pressure.
• Proficient written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Guest service

Night audit

Communication

Teamwork

Multitasking

Organisational skills

Conflict resolution

Reservations handling

Guest accounts management

Flexibility with shifts

Job description

Mantra Club Croc in Airlie Beach, Queensland, is seeking a Guest Service Agent/Night Audit to ensure stays run smoothly from check-in to check-out, with a focus on accurate night audit processes.

You will warmly welcome guests, handle reservations and guest accounts, coordinate with security, and share local recommendations to enhance every guest experience.

Join a resort-style team offering flexible night shifts and Accor ALL loyalty benefits to grow your hospitality career.