Network Operations Engineer (Mandarin Speaking)

TikTok; Sydney; On-site; AUD 100,000 - 180,000; Full time

Job summary

TikTok Networking in Australia seeks a network operations engineer to join our global team responsible for incident response and high-availability data-center networking. You will help operate backbone and edge facilities, troubleshoot outages, and collaborate with engineers across time zones to ensure continuous 24/7 network operations.

We value a Bachelor’s in a technical field and 2+ years in network operations, with strong TCP/IP, BGP, and OSPF knowledge.

Qualifications

• Bachelor’s degree in a technical field or equivalent practical experience.
• 2+ years of network operations, support, or engineering experience.
• Fluency in English and Mandarin for global collaboration.

Responsibilities

• Act as a key engineer for global network incident response and operational stability.
• Support day-to-day operations of the global network infrastructure and respond to incidents.
• Collaborate with the 24x7 NOC and cross-time-zone teams to ensure 24/7 operations.
• Work with architecture, deployment, and software teams to improve tooling and automation.
• Coordinate with ISPs, vendors, and internal teams for RCA and remediation.
• Assist with network maintenance and change activities.

Skills

Network operations

Troubleshooting under pressure

English & Mandarin communication

Team collaboration

Education

Bachelor’s degree in Computer Science, IT, Engineering, or related field

Job description

Responsibilities

TikTok Networking brings together innovative ideas and technologies from network architecture, software-defined networking (SDN), network virtualization, switch software and hardware co-design, and high-speed networking, to create hyperscale data-center networking solutions that power several of the most popular apps of the world such as Douyin and TikTok which serve hundreds of millions of users around the globe.

TikTok Networking is responsible for designing, building, and operating the global, intelligent network infrastructure to meet the requirements of high availability, scalability, and high-performance. By joining this team, you will gain marketable software development and/or network operation experiences in data center networking on a massive scale.

Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
• Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
• Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations.
• Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
• Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
• Support network maintenance and change activities, including operational checks and post-change monitoring.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• 2+ years of experience in network operations, network support, or network engineering.
• Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
• Strong sense of ownership with the ability to troubleshoot and resolve network incidents under pressure, including timely response during critical outages.
• Good communication skills and the ability to collaborate across global teams, high oral and written proficiency in English and Mandarin required: this role involves frequent communication with global teams, clients and stakeholders in English speaking regions as well as Mandarin speaking markets. High oral and written proficiency in Mandarin is essential to effectively engage with Chinese speaking partners, understand cultural nuances, and navigate business transactions in key markets, ensuring smooth cross cultural collaboration.

Preferred Qualifications

• Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments.
• Experience in incident management, operational process optimization, and network troubleshooting.
• Experience working with network vendors, ISPs, and service providers.
• Familiarity with network automation tools or scripting languages such as Python or Shell.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.