Network Operations Control Center (NOCC)

Tata Consultancy Services; Sydney; In loco; AUD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services Australia is seeking a Network Operations Control Center (NOCC) Level 1/1.5 Engineer to provide proactive network monitoring and incident triage for high availability. You will perform first-level monitoring, basic diagnostics, and escalation per SOPs, while supporting L2 with deeper diagnostics.

Join a sustainability-minded global IT services leader with opportunities to work on diverse Australian enterprise networks, modern monitoring tools, and ongoing learning

Competenze

• Understanding of LAN/WAN, VLANs, routing, switching.
• Knowledge of SNMP, ICMP, syslogs.
• Familiarity with monitoring platforms (PRTG, SolarWinds).
• Strong documentation and analytical skills.

Mansioni

• Monitor dashboards/alerts for device availability and performance.
• Check reachability using ping/traceroute/ICMP/SNMP.
• Initial incident triage and ticket logging.
• Escalate issues per SOP escalation matrix.
• Track incidents and update knowledge bases; communicate outages.
• Review syslogs and SNMP traps; daily health checks.
• Hop-by-hop tracing and read-only CLI checks.
• Assist L2 with diagnostic data.
• SOP-based tasks: restart SNMP polling and backups; manage changes.
• Escalate complex issues to L2 and maintain updates.

Conoscenze

Documentation

Analytical skills

LAN/WAN

VLANs

Routing

Switching

Strumenti

PRTG

SolarWinds

SNMP

ICMP

Syslogs

Descrizione del lavoro

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Network Operations Control Center (NOCC) – Level 1 and Level 1.5 Engineer

Role Summary:

The Network Operations Control Center (NOCC) Level 1 / Level 1.5 Engineer is responsible for proactive network monitoring, incident triage, and operational support to ensure high network availability and performance. The role covers first-level monitoring activities and advanced Level 1.5 tasks based on approved Standard Operating Procedures (SOPs) and runbooks.

Level 1 Responsibilities

• Monitor dashboards and alerts for device availability, interface status, CPU, memory, temperature, port utilisation, response time, latency, packet loss, and HA status.

• Check device reachability using ping, traceroute, ICMP, and SNMP.

• Initial incident triage, ticket logging, documentation.

• Escalate issues following the escalation matrix.

Operational Tasks

• Track incidents, update knowledge bases, and communicate outages.

Level 1.5 Responsibilities

Advanced Monitoring & Diagnostics

• Review syslogs and SNMP traps.

• Daily health checks and reports.

• Hop-by-hop tracing, read-only CLI checks, WAN vs LAN troubleshooting.

• Assist L2 with diagnostic data.

Change & Outage Support

• Alert suppression during approved windows.

• Perform SOP-based tasks: restart SNMP polling, clear false alerts, trigger NCM backups, restart management sessions, and perform approved change tasks.

• Escalate complex issues to L2 teams and maintain communication.

Required Skills & Qualifications

• Understanding of LAN/WAN, VLANs, routing, switching.

• Knowledge of SNMP, ICMP, syslogs.

• Familiarity with monitoring platforms (PRTG, SolarWinds, etc.).

• Strong documentation and analytical skills.

Preferred Skills

• Experience with ServiceNow or Remedy.

• Knowledge of NCM tools.

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process