Network Officer

Transdev Australasia; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Transdev Queensland is seeking a full-time Network Officer based in Brisbane to educate customers on the bus network, ticketing products and systems, and to address fare evasion and anti-social behaviour across Translink networks.

The role focuses on frontline revenue protection, safety and security for customers and drivers, with duties including supervising on-board activities and engaging with the community.

Qualifications

• Full Australian working rights (Australian citizen or permanent resident).
• Excellent written and verbal communication skills.
• Ability to apply learnt theory and relevant legislation to make ethical, balanced and impartial decisions.
• Experience with revenue protection duties including ticket inspection and fare evasion.

Responsibilities

• Travel on bus and ferry services around the Redlands Coast and surrounding suburbs.
• Provide a positive public transport experience to customers.
• Enhance passenger and driver security by maintaining a visible presence on board bus and ferry services and at bus stations and interchanges.
• Protect revenue by performing revenue protection and compliance activities.
• Issue Penalty Infringement and Warning Notices.
• Use FEIMS to report on operational activities.
• Participate in community engagement programs to promote positive behaviour.

Skills

Communication

Written skills

Job description

If you have a specific enquiry, please email [e-mail]

Network Officer

Job No:Ad-6190

Work Type:Full Time

Location:Brisbane

Categories:Bus

Transdev Queensland is seeking a full-time, permanent Network Officer. Our Network Officers provide a high-quality customer experience in educating our customers on bus network services, ticketing products and systems, while also addressing fare evasion and anti-social behaviour across the Translink bus, Southern Moreton Bay Islands ferry and Mt Gravatt bus networks.

This position plays a critical front-line role for the provision of revenue protection, safety and security of our customers and drivers.

About Us

At Transdev, we don’t just move people — we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses to trains, ferries to light rail, our teams work together to ensure every journey matters.

With more than 100,000 employees worldwide, our purpose is clear: serve the common good through mobility. We thrive on diverse thinking, bold ideas, and a shared commitment to inclusion. Our values — Care, Share, Dare, Deliver — guide everything we do.

What you’ll do

• Travel on bus and ferry services around the Redlands Coast and surrounding suburbs
• Provide a positive public transport experience to customers
• Enhance passenger and driver security by maintaining a visible presence on board bus and ferry services and at bus stations and interchanges
• Protect revenue by performing revenue protection and compliance activities
• Issue Penalty Infringement and Warning Notices
• Use the Fare Evasion Information Management System (FEIMS) to report on operational activities
• Participate in community engagement programs or activities to proactively promote positive behaviour when travelling on a public passenger transport network

And in addition, you will be required to

• Complete Authorised Persons training including a mentoring program
• Maintain accreditation as an Authorised Person under section 111(2) of the Transport Operations (Passenger Transport) Act 1994 or any subsequent Act
• Be available to work a roster which may include weekends as required

What you bring

• Full Australian working rights (an Australian citizen or permanent resident)
• Well-developed communication and written skills
• The ability to make ethical, balanced, fair, and impartial decisions while applying learnt theory and relevant legislation
• The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments
• Experience or the ability to use various systems and devices to perform revenue protection duties, including ticket inspection and fare evasion
• The ability to work closely within a small operational team and with a partner, with limited supervision

Diversity, equity, and inclusion at our core

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds and gender identities, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.

Need adjustments during the recruitment process? Let us know at [e-mail] – we’re here to support you.