Network Lead - Mackay

u&u Recruitment Partners; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Container Exchange (COEX) is seeking a Network Lead – North Queensland to oversee COEX’s operator network from Ingham to St Lawrence and west to Richmond. You will cultivate strong external relationships, ensure compliant service delivery, and drive continuous improvement across the network.

The role focuses on proactive relationship management, KPI-driven performance, and clear communication with internal stakeholders, while prioritizing safety and efficiency across the territory.

Qualifications

• Strong alignment to COEX’s values: Be Proactive, Value Others, Work Together, Contribute Positively, Be Transparent.
• Collaborative mindset to work with operators and internal stakeholders to drive performance.
• Proven success in Account/Relationship Management with external partners.
• Adaptable communication style for diverse clients and environments.
• Awareness of workplace health and safety principles (preferred).
• Strong planning and time management to handle competing priorities.
• Clear, trusted communicator with good problem-solving skills.
• Reliable, proactive, able to work independently or as part of a team.
• Must hold a valid Queensland driver’s license and be willing to travel throughout the territory.

Responsibilities

• Proactively building successful operator relationships through regular face-to-face visitation and timely support.
• Work closely with operators and internal stakeholders to problem-solve and drive efficient network operation.
• Collaborate with operators to maximise recovery rates and identify growth opportunities.
• Conduct regular operator site visits and audits to monitor performance against KPIs.
• Provide timely customer service to operators with professionalism and integrity.
• Implement process improvements to control network costs and improve customer experience.
• Maintain accurate customer records and complete regular reports.

Skills

Driver's license

Relationship management

Stakeholder management

Travel readiness

Problem solving

Communication

Job description

u&u Recruitment Partners is excited to partner with Container Exchange (COEX) to recruit the position of Network Lead – North QLD.

Container Exchange (COEX) is a not-for-profit organisation created to establish and run the Containers for Change scheme in Queensland. They focus on reducing container litter, increasing recycling efforts and helping communities benefit through paying refunds to individuals, charities and community groups.

Embodying values of Be Proactive, Value Others, Work Together, Contribute Positively and Be Transparent, now is an exciting time to join COEX as they strive to achieve their purpose of creating a better world through environmental, social and economic impact.

The Role

Reporting to the Area Manager (Regional), The Network Lead – North Queensland is responsible for overseeing the smooth and efficient operations of COEX’s network of operators throughout the north Queensland region (north to Ingham, south to St Lawrence and west to Richmond). This role plays a critical part to the success of the Containers for Change scheme, through fostering strong relationships with external operators and internal stakeholders to ensure smooth, efficient and compliant service delivery.

More specifically, you will be involved in the following:

• Proactively building successful operator relationships through regular face-to-face visitation and timely support;
• Work closely with operators and internal stakeholders to problem-solve and drive the efficient operation of the network;
• Collaborate with operators to maximise recovery rates and identify opportunities for continuous improvement and growth;
• Conduct regular operator site visits and audits to monitor performance against agreed objectives and KPIs;
• Providing timely customer service to operators and operating with a high level of professionalism and integrity;
• Implementing process improvement initiatives to control network costs and improve customer experience and satisfaction; and
• Maintaining accurate customer records and completing regular reports.

What are we looking for?

• Strong alignment to COEX’s values – Be Proactive, Value others, Work together, Contribute positively and Be transparent;
• Passionate and interested in operating in a collaborative environment where you really can make a difference to the broader community;
• Demonstrated success in an Account Management or Relationship Management role, which has seen you work with internal and external stakeholders to drive performance outcomes;
• The ability to adapt your style and approach to suit a wide range of clients and work environments;
• Demonstrated understanding of workplace health and safety principles (preferred);
• Strong planning and time management skills with the ability to manage competing priorities;
• Well-developed communication, interpersonal and problem-solving skills, including the ability to foster trust;
• Reliable and proactive, with the ability to work both independently and as part of a team; and
• A valid Queensland driver’s license and willingness to travel throughout the assigned territory.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via ***********@uandu.com or contact u&u on 07 3232 9*** to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

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