Network Engineer

ProTech IT Solutions; City of Melbourne; On-site; AUD 77,000 - 94,000; Full time

Job summary

ProTech IT Solutions seeks a skilled IT Administrator to manage Microsoft 365, user accounts, and security configurations across Windows, macOS, Android, and iOS endpoints.

You will monitor and maintain IT infrastructure across client environments, configure network gear, and implement RMM-based patching and maintenance. Strong cybersecurity and documentation practices are essential.

Qualifications

• Relevant IT qualification with demonstrated systems administration experience.
• Strong knowledge of Microsoft 365, Windows/macOS environments, and endpoint management.
• Experience managing IT infrastructure including networks, NAS/storage, and business telephony.
• Knowledge of ACSC Essential Eight controls and security documentation.
• Analytical, troubleshooting and organizational skills.

Responsibilities

• Administer and maintain Microsoft 365 environment and user accounts.
• Manage endpoints across Windows, macOS, Android, and iOS.
• Monitor IT infrastructure across client environments and related services.
• Configure, maintain, and troubleshoot network infrastructure including UniFi and DrayTek devices.
• Implement endpoint monitoring, RMM, patching, and maintenance processes.

Skills

Microsoft 365

Windows

macOS

Patching

Monitoring

Troubleshooting

Cybersecurity

Network basics

Education

Information Technology qualification

Tools

PSA

RMM platforms

3CX

UniFi

DrayTek

Synology NAS

Job description

Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023

Full Job description

The Position

• Administer and maintain Microsoft 365 environments, including user accounts, email services, security configurations, and related cloud services.
• Manage and maintain Windows, macOS, Android, and iOS endpoints, including system configuration, monitoring, patch management, and troubleshooting.
• Monitor and maintain IT infrastructure across client environments, including servers, workstations, network devices, storage systems, and associated services.
• Configure, maintain, and troubleshoot network infrastructure, including UniFi and DrayTek routers, switches, wireless access points, and Synology NAS systems.
• Implement and maintain endpoint monitoring, remote management, patching, and system maintenance using Remote Monitoring and Management (RMM) platforms.
• Manage and maintain business telephony systems, including 3CX, ensuring system availability, configuration, and troubleshooting.
• Implement and maintain cybersecurity controls in line with the ACSC Essential Eight framework and applicable security requirements.
• Support the alignment of IT systems and security controls with relevant education-sector frameworks, including VPDSF/VPDSS requirements, and maintain appropriate technical documentation.
• Monitor system performance, identify potential infrastructure and security issues, and implement appropriate corrective and preventative measures.
• Provide advanced technical support for complex hardware, software, operating system, networking, Microsoft 365, and infrastructure-related issues.
• Maintain accurate technical documentation, system configurations, asset information, and records to support effective administration and ongoing maintenance of IT environments.
• Utilise PSA and RMM platforms to manage system administration activities, monitor service performance, track incidents, and ensure timely resolution of technical issues.
• Evaluate and implement appropriate IT automation and AI-enabled tools to improve system monitoring, troubleshooting, operational efficiency, and service delivery.

Skills/Requirements

• Relevant qualification in Information Technology, Computer Science, Systems Administration, or a related field, with demonstrated experience in systems administration.
• Strong knowledge of Microsoft 365, Windows/macOS environments, endpoint management, patching, monitoring, and troubleshooting.
• Experience managing IT infrastructure, including networks, routers, switches, wireless systems, NAS/storage, and business telephony.
• Knowledge of cybersecurity principles, including implementation of ACSC Essential Eight controls and maintaining appropriate security documentation.
• Strong analytical, troubleshooting, communication, and organisational skills, with the ability to manage multiple technical issues independently and effectively.

Pay: From AUD $85,000 plus super

Work Location: Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023

Job Types: Full-time