NDIS Support Officer

Barcaldine Region; Barcaldine Regional, Alpha; On-site; AUD 38,000 - 46,000; Part time

Job summary

Barcaldine Regional Council is seeking a Community Care Services Officer to deliver NDIS Plan Management and Support Coordination. You will manage participant accounts, maintain records, and work with service providers to support participants in achieving their goals.

The role is based in Barcaldine or Alpha with regional travel, offering a 0.5 FTE position and potential for growth within a supportive, community-focused council.

Qualifications

• Completion of National Criminal History Check to Council's satisfaction.
• Completion of Pre-Employment Medical Examination to Council's satisfaction.
• Minimum QLD Class 'C' Drivers Licence.
• Certificate IV in Disability Support or equivalent experience.
• Infection Prevention and Control certification.
• Current First Aid Certificate, including CPR.
• Current Disability Services Positive Notice Card or Working with Children Check.
• Hold all relevant vaccinations per Council requirements.
• Sound computer skills with Microsoft Office Suite and records management systems.
• Basic understanding of NDIS/Aged Care legislation.
• Ability to deliver outcomes and provide personal support.
• Maintain confidentiality and privacy.
• Ability to work with limited supervision.

Responsibilities

• Provide NDIS Plan Management and Support Coordination services.
• Manage participant accounts and maintain accurate records.
• Collaborate with service providers and stakeholders to support participants in achieving goals.

Skills

NDIS plan management

Customer service

Communication

Teamwork

Attention to detail

Record keeping

Education

Certificate IV in Disability Support

Tools

Microsoft Office Suite

Job description

Position Details Location: This position is based in Barcaldine or Alpha with regional work and travel as required. Classification Level: Level 4.1 of the Queensland Local Government Industry (Stream A) Award - State 2017 and the Barcaldine Regional Council Certified Agreement 2025. Wage: Minimum base salary at (36.25/hrs/fortnight) $42,216.20 per annum + Superannuation (up to 12%) and relevant approved allowances. Payment of Wages: Council employees are paid fortnightly. Hours of Work: 0.5 FTE 36.25hrs hours every fortnight. Equal Opportunity: Barcaldine Regional Council is an equal opportunity employer, and all suitably qualified applicants are encouraged to apply. Our Business Barcaldine Regional Council, located in the heart of Central West Queensland, is committed to providing exceptional services to the Barcaldine region, which includes the communities of Alpha, Jericho, Barcaldine, Aramac, and Muttaburra. With a wealth of talent within the organisation, and amazing facilities, we have created a vibrant workplace that blends old-fashioned, small-town charm with a rich indigenous history. We Honour the Iningai and Bidjara peoples, the traditional custodians of this land, and embrace the diversity of elders and community members past and present. Barcaldine Regional Council strives to provide our employees with a safe, secure, and supportive environment, where employees are encouraged to live by our values and reach their full potential. Our vision is to have a positive, sustainable, and innovative workplace, ensuring a bright future for all.

The Role

As a Community Care Services Officer , you will be primarily responsible for providing NDIS Plan Management and Support Coordination services, ensuring participants receive accurate, timely and person-centred support. You will manage participant accounts, maintain accurate records and work collaboratively with service providers and stakeholders to support participants in achieving their goals. This is an excellent opportunity for a detail-oriented and compassionate individual who values quality service delivery, teamwork and making a positive difference in the lives of community members. There are two part-time vacancies available , each at 0.5 FTE (36.25 hours per fortnight).

About The Region

If you're looking to escape the pace of city life and enjoy a better work-life balance, the Barcaldine Regional Council offers the opportunity to build a rewarding career while embracing the benefits of regional living. With welcoming communities, wide open spaces and a relaxed lifestyle, it's a place where you can enjoy a strong sense of connection both at work and in the community. Located in Central West Queensland, approximately 440km west of Rockhampton, the Barcaldine Region covers more than 53,677 square kilometers and is home to around 2,900 residents. It encompasses the former shires of Aramac, Barcaldine and Jericho and includes the townships of Alpha, Aramac, Barcaldine, Jericho and Muttaburra. The region has a proud agricultural heritage and is recognised as one of Central West Queensland's largest cattle-producing areas. It also supports thriving sheep, wool and macropod harvesting industries, while continuing to grow through emerging opportunities in the mining sector.

To Be Successful You Will Have:

• Completion of a National Criminal History Check to Council's Satisfaction
• Completion of a Pre-Employment Medical Examination to Council's Satisfaction
• Minimum QLD Class 'C' Drivers Licence
• Certificate IV in Disability Support of equivalent or previous experience in a similar position.
• Successful completion of Infection Prevention and Control certification.
• Current First Aid Certificate, including Cardiopulmonary Resuscitation Accreditation (HTLAID001, HLTAID002, and HLTAID003).
• Current Disability Services Positive Notice Card (Yellow Card) or Working with Children Check (Blue Card) or a Combination Disability Worker Screening.
• Hold all relevant vaccinations in accordance with Council's vaccination requirements for Community Care Services employees.
• Sound computer skills, with experience using Microsoft Office Suite, records management systems, and internal computer systems.
• A basic understanding of, or the ability to obtain an understanding of, relevant legislation related to NDIS and Aged Care.
• Demonstrated ability to deliver successful outcomes or the capacity to deliver general and personal services support.
• Proven ability to maintain confidentiality and respect individuals' privacy.
• Ability to work under limited supervision while exercising initiative, judgment, and effective time management.
• Strong customer service skills, providing superior, friendly, and professional service.
• Effective communication skills, including interpersonal, written, and verbal abilities.
• Capacity to work collaboratively within a team environment, contributing positively to team operations.

Closing Date: Sunday, 1 November at 11:59PM

Please contact Human Resources via email [e-mail].