NDIS Participant Support Officer (APS3) – Onsite, 12-month

Randstad; Sydney; On-site; AUD 76,000 - 90,000; Full time

Job summary

Randstad is recruiting on behalf of a Federal Government organisation for an APS3 Participant Support Officer in Katoomba, NSW. This full-time, onsite role runs Mon-Fri 8:30am-4:30pm, for a 12-month assignment with potential extension, paying $38.89 per hour plus super.

You will greet participants at the local office, provide counter and reception support, assist with self-help kiosks and online portals, handle enquiries, coordinate appointments, maintain records, and support compliance with the

Qualifications

• Australian citizenship is mandatory.

Responsibilities

• Provide direct counter and reception support for participants.
• Assist participants with self-help kiosks and online portals.
• Answer phone and inbox enquiries with accurate guidance or referrals.
• Coordinate office appointments and manage the shared inbox.
• Maintain accessible facilities for visiting participants.
• Conduct basic research, prepare routine reports and update customer records.
• Record and process participant feedback and complaints.

Skills

Customer service

Communication skills

Reception/office support

Data entry

Tools

NDIS portal

Microsoft Office

Job description

Randstad is recruiting on behalf of a Federal Government organisation for an APS3 Participant Support Officer in Katoomba, NSW. This full-time, onsite role runs Mon-Fri 8:30am-4:30pm, for a 12-month assignment with potential extension, paying $38.89 per hour plus super.

You will greet participants at the local office, provide counter and reception support, assist with self-help kiosks and online portals, handle enquiries, coordinate appointments, maintain records, and support compliance with the