APS3 Participant Support Officer - Katoomba

Randstad; Blue Mountains City; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad invites applications for an APS3 Participant Support Officer in Katoomba, NSW. This full-time, onsite position runs Monday to Friday, 8:30am to 4:30pm, for a 12-month assignment with potential extensions.

The role supports NDIS participants, their families and carers, handling front-d desk duties, enquiries, data entry and administration to ensure smooth local office operations.

Responsibilities

• Provide direct counter and reception support to participants and visitors
• Assist participants with self-help kiosks, online portals, and general scheme enquiries
• Manage and resolve participant matters by completing action items and planning tasks per NDIS Act
• Coordinate office appointments and oversee the team's shared email inbox
• Perform basic research, prepare routine reports, update customer records and data entry
• Receive, record and process participant feedback and complaints within business systems

Job description

APS3 Participant Support Officer - Katoomba

Position Title: APS3 Participant Support Officer
Location: Katoomba NSW
Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)
Duration: 12 months assignment (31st December 2027 with further extensions)
Pay Rate: $38.89ph + super
Eligibility Criteria: Australian Citizenship is Mandatory

About the Role

Join Federal Government organisation to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.

Key Responsibilities

• Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
• Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
• Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
• Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants.
• Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
• Feedback Management: Receive, record, and process participant feedback and complaints within business systems.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.