NDIS Front Office & Administration Coordinator

ORS Group; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Laptop

Mobile phone

Workstation setup

Induction programme

Career progression

Job summary

ORS Group in Mitchell is seeking an enthusiastic Administration Officer to join our national administration team. This full-time role supports a busy office with 40+ staff on site, handling reception duties, phone inquiries, referrals, and site upkeep.

You will coordinate bookings for NDIS services, update client records, and assist with reporting. The position emphasizes exceptional customer service, strong communication, and attention to detail within a multidisciplinary environment.

Qualifications

• Customer service focus.
• Excellent communication with internal & external stakeholders.
• Exceptional attention to detail and organisational skills.
• Strong teamwork and ability to work with a multidisciplinary team.
• Willing to undergo a National Police Check and appropriate checks.

Responsibilities

• Manage incoming telephone enquiries.
• Book and reschedule for NDIS services.
• Front‑of‑house duties and greet clients.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation, cleanliness and event prep.
• Create and update electronic client records.
• Assist with reporting as required.
• Handle additional admin tasks as needed.

Skills

Customer service

Communication skills

Attention to detail

Team player

Polish & professionalism

Education

National Police Check

Working with Children/Vulnerable Person Check

Job description

ORS Group in Mitchell is seeking an enthusiastic Administration Officer to join our national administration team. This full-time role supports a busy office with 40+ staff on site, handling reception duties, phone inquiries, referrals, and site upkeep.

You will coordinate bookings for NDIS services, update client records, and assist with reporting. The position emphasizes exceptional customer service, strong communication, and attention to detail within a multidisciplinary environment.