Client Services Officer

ORS Group; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Laptop

Mobile phone

Workstation setup

Induction programme

Career progression

Job summary

ORS Group in Mitchell is seeking an enthusiastic Administration Officer to join our national administration team. This full-time role supports a busy office with 40+ staff on site, handling reception duties, phone inquiries, referrals, and site upkeep.

You will coordinate bookings for NDIS services, update client records, and assist with reporting. The position emphasizes exceptional customer service, strong communication, and attention to detail within a multidisciplinary environment.

Qualifications

• Customer service focus.
• Excellent communication with internal & external stakeholders.
• Exceptional attention to detail and organisational skills.
• Strong teamwork and ability to work with a multidisciplinary team.
• Willing to undergo a National Police Check and appropriate checks.

Responsibilities

• Manage incoming telephone enquiries.
• Book and reschedule for NDIS services.
• Front‑of‑house duties and greet clients.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation, cleanliness and event prep.
• Create and update electronic client records.
• Assist with reporting as required.
• Handle additional admin tasks as needed.

Skills

Customer service

Communication skills

Attention to detail

Team player

Polish & professionalism

Education

National Police Check

Working with Children/Vulnerable Person Check

Job description

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. The role supports a national administration team and requires full‑time commitment Monday to Friday.

Responsibilities

• Managing incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front‑of‑house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Owning site presentation, cleanliness and event preparation
• Completing site audits as requiredCreating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Requirements

• Administration and/or reception experience (desired, but not essential)
• Previous health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold or be willing to obtain a Working with Children or Vulnerable Person check

Benefits

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
• Multi‑disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction programme run by our supportive Strategy and Performance team.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.