National Talent Operations Coordinator

Softball Australia; Melbourne; Hybrid; AUD 42,000 - 62,000; Part time

Job summary

Softball Australia is seeking a National Talent Operations Coordinator to manage the operational side of our national age-group pathways, coordinating travel, logistics and budgets to support athletes and coaches. This role drives events from camps to international tours, ensuring timely information flow and seamless execution.

You’ll work hybrid from Melbourne, align with the National Talent Pathway Manager, and contribute to a pathway that feeds toward elite representation in future Olympics

Qualifications

• Tertiary qualifications in sports administration or equivalent, or 2+ years in a similar role.
• Excellent organisation and attention to detail.
• Strong communication and interpersonal skills across levels.
• Ability to work under pressure and meet deadlines.
• Confident following set processes and driving improvements.
• Proficient with Microsoft Office and using technology to work smarter.
• High level of confidentiality and professionalism.
• Commitment to SA's values: Unified, Respect, Creative & Brave, and Fun.

Responsibilities

• Coordinate pathway travel logistics, including bookings and visas.
• Be the first point of contact for athletes, coaches and SA stakeholders.
• Liaise with WBSC, tournament LOCs, AIS and other stakeholders for bookings and compliance.
• Communicate itineraries and logistics plans to teams and staff.
• Manage freight and equipment movements, including customs and international transport.
• Maintain program calendars and daily schedules for camps and tours.
• Reconcile financial and corporate card accounts monthly with SA Finance.
• Provide general administrative support to the National Talent Pathway Manager.
• Run post-event feedback surveys after each camp, tour or tournament.

Skills

Organization skills

Communication skills

Interpersonal skills

MS Office

Attention to detail

Education

Sports administration degree or equivalent

Tools

Microsoft Office

Job description

Position: National Talent Operations Coordinator

Contract: Part time (3 days per week), fixed term until 30 June 2027, with the possibility of extension

Salary: Competitive package based on experience

Location: Hybrid – Softball Australia (SA) Head Office, Albert Park, Melbourne

Reports to: National Talent Pathway Manager

Start date: As soon as possible

About Softball Australia

Softball Australia is the national sporting organisation for softball, with eight member states and territories, more than 23,000 members and over 100,000 players, from grassroots to elite. Our vision is that softball is for everybody, inspiring heroes on the world stage. We do well, we do good, and we have fun.

We exist for our members and govern the sport to ensure integrity, safety, inclusivity and respectful environments at all levels. Softball Australia is an equal opportunity employer committed to equity, diversity and social inclusion.

Help build Australia's next generation of softball stars

Every athlete wearing the green and gold started somewhere. Softball Australia is looking for a National Talent Operations Coordinator to make sure our national age-group programs run smoothly, so athletes and coaches can focus on getting better.

You’ll look after the operational side of our pathway programs, including training camps, national championships, domestic tournaments, international tours and preparation programs. You’ll coordinate travel and logistics, support budgets and administration, and keep athletes, coaches, families, state associations and service providers informed every step of the way.

It’s a chance to play a real part in developing athletes and coaches on their way to senior Australian representation, with the road to the LA 2028 Olympics underway.

What you'll do

Pathway logistics and travel

• Coordinate team travel with SA's travel partner, including flights, accommodation, ground transport, visas and meals
• Be the first point of contact for athletes, coaches, performance support staff and SA stakeholders on talent pathway operations and logistics
• Liaise with WBSC, tournament LOCs, the AIS and other event stakeholders to secure bookings and meet tournament compliance requirements
• Communicate itineraries, travel details and logistics plans to athletes, staff, team managers and volunteers
• Manage freight and equipment movements, including customs and international transport
• Help collect and maintain athlete documentation such as passports, visas, medical, dietary and consent forms
• Review and document team logistics processes, and keep them current with an annual review

Uniforms and equipment

• Oversee uniform ordering, sizing, distribution and inventory tracking, in line with SA's Style Guide and partner agreements
• Coordinate equipment with suppliers, keep records of issued items and manage replacements and returns
• Keep stock at the right levels, complete quarterly stock takes and the annual end-of-financial-year stock take, including value-in-kind (VIK)

Planning and support

• Maintain program calendars and daily schedules for camps and tours
• Support the National Talent Pathway Manager to deliver international and domestic camps, tours, talent ID events and pathway projects
• Run post-event feedback surveys after each camp, tour or tournament
• Reconcile financial and corporate card accounts monthly with SA's Finance team
• Provide general administrative support to the National Talent Pathway Manager

What you bring

• Tertiary qualifications in sports administration or equivalent (desirable), or more than 2 years' experience in a similar role
• Exceptional organisation and task management skills, with a high level of attention to detail and accuracy
• Strong communication and interpersonal skills, and the ability to work with people at all levels, from athletes and families to international federations
• The ability to work under pressure, prioritise and meet deadlines in a fast-paced environment
• Confidence following set processes, and the initiative to identify and drive improvements
• Strong Microsoft Office skills and an eye for using technology to work smarter
• A high level of confidentiality and professionalism
• Commitment to SA's values: Unified, Respect, Creative & Brave, and Fun

Bonus points for:

experience organising softball or other sporting events.

The fine print

• This is a part-time (3 days per week), fixed-term position until 30 June 2027, with the possibility of extension
• Some work outside normal business hours and domestic and international travel will be required
• A current Working With Children Check is required

Softball Australia is committed to providing a safe, inclusive and supportive environment for all children and young people participating in our sport.

We believe that children have the right to feel safe, respected and valued in all softball activities. Child safety is everyone's responsibility and we expect all staff, volunteers, coaches, officials and participants to uphold the highest standards of behaviour.

At Softball Australia we have zero tolerance for child abuse, neglect or harm in any form, and require all applicants that will work with children and young people to undergo an extensive screening process prior to appointment. This may include a police check.

A copy of Softball Australia's Safeguarding Children and Young People Policy can be found here: https://softball.org.au/integrity/integrity-and-policies