National Skip Tracing Leader

SB Recruitment; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Senior leadership visibility

Tech automation opportunities

AU & NZ travel for operations

Onsite parking at Homebush

Job summary

SB Recruitment partners with a growing debt recovery business and seeks an experienced skip tracing leader to own the function across Australia. This is a newly created role to build a team, shape tracing strategy and drive field performance.

You will manage a multi-location team (Sydney, Melbourne, Brisbane, Perth), set standards, improve processes, and leverage bureau tools like Equifax while exploring automation to scale recoveries.

Qualifications

• Significant hands-on skip tracing experience in collections or debt recovery.
• In-depth knowledge of tracing methods, databases, bureau information and matching tools.
• Leadership experience in a high-volume environment across multiple locations.
• Analytical skills to prioritise workloads using data.
• Stakeholder skills and resilience to influence senior leaders.

Responsibilities

• Own the skip tracing and field preparation strategy across Australia.
• Coach the team in effective tracing techniques and lift the quality of file investigations.
• Work with the broader leadership team on strategic initiatives.
• Set clear standards for how files are investigated, qualified and prioritised.
• Get more from tracing, bureau and matching tools, including Equifax, and build the business case for new ones.
• Prioritise large volumes of files by workability, urgency, value and potential return.
• Identify automation opportunities while protecting the quality of investigation.
• Design better workflows, workload planning, rostering and reporting, and use data to measure the impact on field productivity and recoveries.
• Bring a strong tracing voice to senior leadership and work closely with state and collections leaders.

Skills

Skip tracing

Leadership

Data analysis

Stakeholder management

Process improvement

High-volume operations

Tools

Equifax

Job description

SB Recruitment partners with a growing debt recovery business and seeks an experienced skip tracing leader to own the function across Australia. This is a newly created role to build a team, shape tracing strategy and drive field performance.

You will manage a multi-location team (Sydney, Melbourne, Brisbane, Perth), set standards, improve processes, and leverage bureau tools like Equifax while exploring automation to scale recoveries.